Jessica Valdes
Hialeah,FL
Summary
Human resources professional with extensive background in developing and executing HR strategies that align with business objectives. Known for strong focus on team collaboration and achieving results through effective talent management and employee development. Reliable and adaptable, possessing key skills in organizational development and performance management, ensuring productive and cohesive workforce.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resources Manager
A&D Mortgage LLC
06.2018 - Current
- Transitioned company from paper applications to HRIS/Applicant Tracking/On-Boarding System (ATS), paperless employment management, application and on-boarding document tracking system - Paycom
- Process all new hire applications including background checks and on-boarding paperwork, including I-9
- Health and Benefits Administrator - enroll newly eligible employees, coordinate and conduct annual open enrollment meetings, set-up employee deductions in payroll and reconcile with invoices monthly, process status changes
- Maintain vacation, personal and sick time accruals and usage by employees
- Assist with new employee procedures, Employee Handbook updates and communication/distribution of changes
- Establishes and maintains department records and reports
- Maintains organizational charts and employee directory
- Manage the Office Manager and front desk staff
- Manage HR staff, team of 5
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management. Paycom
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Talent Acquisition - input and manage requisitions on ATS, work with managers in relation to their staffing needs
- Motivated employees through special events, incentive programs, and constructive feedback.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources Manager
American Bancshares Mortgage, LLC
08.2014 - Current
- Implemented and the System Administrator for Applicant Tracking/On-Boarding System (ATS), paperless employment application and on-boarding document tracking system - myStaffingPro
- Talent Acquisition - input and manage requisitions on ATS, service existing branches in relation to their staffing needs
- Manage recruitment and staffing for Corporate Headquarters
- Work with recruitment and staffing agencies when needed to fill vacant positions
- Process all new hire applications including background checks and on-boarding
- Health and Benefits Administrator - enroll newly eligible employees, coordinate and conduct open enrollment meetings, set-up employee deductions in payroll and reconcile with invoices monthly, process status changes
- Process and maintain payroll - including calculating and documenting commissions and production bonuses, and entering garnishments - Paychex Preview/Flex
- Maintain vacation, personal and sick time accruals and usage by employees
- Assist with new employee procedures, Employee Handbook updates and distribution of changes
- System Administrator for company university - enroll employees into annual required training, monitor and provide reporting to management of employee compliance - Ellie Mae Learns
- Establishes and maintains department records and reports
- Participates in administrative staff meetings and attends other meetings, such as seminars
- Maintains organizational charts and employee directory
- Ensures compliance with all federal, state and local employment laws
- Create and distribute monthly company newsletter
- Manage the front desk coverage schedule and cover the front desk when needed
Public Information Coordinator
ACE Public Relations Group/CAP Government
03.2014 - 08.2014
- Engaged in ongoing open and direct communication with FDOT, transportation partners, the stakeholders and the communities
- Maintained interaction and communication exchange with counterparts from other transportation partners (FDOT, PIC, BCT, FTE) related to the project
- Processed all 3rd party property damage claims received by the travelling motorists
- Processed all documents received from Contractor and FDOT (Document Control) - Prolog
- Log and handled all customer complaints and inquiries in JAMMS database
- Oversaw the day-to-day office administrative duties
- Procurement and maintenance of all office supplies
- Maintained a comprehensive filing system and document control
Retail Operations Coordinator
Great Florida Bank
03.2005 - 02.2014
- Oversaw that 8-16 Banking Centers operated efficiently and within established policies and procedures
- Support Market Lead with Monthly Staff Scheduling of cluster (PTO requests, Dual control tracking, and Key logs)
- Provide ongoing training in bank operations to the staff in the Banking Centers
- Direct assigned Banking Center activities to ensure operational tasks are performed correctly
- Perform monthly internal reviews (audits) of the Banking Centers, including cash audits, review of internal control logs and compliance signage
- Prepare and submit required internal review reports to Retail Management and Risk Management
- Compile and submit the monthly Banking Center Report Cards to the Retail Management team
- Daily review of Banking Center balancing; research entries as needed; generate correcting entries as needed
- Maintain Retail Operations' Standard Operating Procedures manual
- Ensure Banking Center personnel adhere to records management guidelines
- Review and monitor court-appointed accounts
- Drive to Banking Centers as needed for essential duties and responsibilities
- Ensure all opening and closing procedures are adhered to by Banking Center personnel
- Ensure the Banking Center personnel comply with all aspects of regulatory compliance
- Provide remote transaction approval and support to all Banking Centers
- Conduct a classroom setting new hire training for Banking Center associates
- Review and approve Banking Center office supply orders, and cash orders/outgoing shipments
- Provide technical and balancing support for Banking Center's Teller Cash Recycler machines (TCR) and Remote Branch Capture devices
- Assist in the Deposit Operations Department and BSA Department during special projects or audit
- FIS Bankway Champion - First to be trained in new core banking system, then developed and conducted internal training for Banking Center personnel, both in classroom setting and on-site
- Conducted all system testing with IT department and assisted on-site during the roll-out to each location
- Coordinate and execute the operational setup of new Banking Centers and closing down of Banking Centers
- Initial setup or sell down of Vault Cash Reserve, Teller Cash Recycler (TCR), ATM, Teller Cash Drawers, Coin Vault, Internal Control Systems (key/combo box, logs), and Compliance Signage
Customer Sales Representative
Colonial Bank/Premier Community Bank
04.2003 - 03.2005
- Open new accounts / Checking, Savings, IRA accounts
- Issue and redeem Certificate of Deposits
- Cross-sell bank products
- Provide quality customer service
- Provide maintenance and research to customer accounts
- Make business calls to prospective customers
- Make consumer loan, mortgage loan, and investment referrals
- Provide teller relief when necessary
TELLER
DOD Overseas Military Banking
04.2001 - 04.2003
- Supervisory functions/Chief Teller
TELLER
Washington Mutual
07.2000 - 03.2001
- Conduct transactions and cross-selling bank products
Education
AA - ASSOC IATE
Miami Dade College
Miami, FL01.2008
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
- Human resources operations
- Payroll administration
- Employee onboarding
Certification
SHRM-CP, Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Manager
A&D Mortgage LLC
06.2018 - Current
Human Resources Manager
American Bancshares Mortgage, LLC
08.2014 - Current
Public Information Coordinator
ACE Public Relations Group/CAP Government
03.2014 - 08.2014
Retail Operations Coordinator
Great Florida Bank
03.2005 - 02.2014
Customer Sales Representative
Colonial Bank/Premier Community Bank
04.2003 - 03.2005
TELLER
DOD Overseas Military Banking
04.2001 - 04.2003
TELLER
Washington Mutual
07.2000 - 03.2001
AA - ASSOC IATE
Miami Dade College
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