Jessica Valentin
Staten Island
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Homes For The Homeless
08.2022 - 04.2024
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided leadership, guidance and support to staff members.
- Enter notes promptly into the Caress System
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Residential Supervisor
YCS Consultant
09.2017 - 03.2021
- Scheduled fun social and recreational activities for residents.
- Supervised employees and provided feedback on performance.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Promoted positive relations between residents and staff.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry.
Case Manager
SJAA
05.2018 - 09.2019
- Partnered with physicians, social workers & other case mangers
- Documented client's interactions and interventions in electronic charting system
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Managed 3 caseloads of over 100 clients
- Housing Ambassador Representative
- Section 8 Housing
- Developed trust and maintained good relations with all clients
- Complete monthly reports to State Headquarters
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Connected clients with family & children services
Assistant Residential Manager
Independent Living Association Inc.
04.2024 - Current
- Ensured compliance with state regulations by conducting regular safety inspections and monitoring staff performance closely.
- Coordinated transportation services for resident outings and medical appointments, ensuring accessibility and punctuality.
- Managed inventory of supplies and equipment to maintain adequate levels while minimizing waste and controlling costs.
- Oversaw maintenance projects throughout the residential facility ensuring timely completion while minimizing disruption to residents.
- Increased staff productivity by providing ongoing training and professional development opportunities.
- Managed, scheduled and determined workload for [Number]-member property management team.
- Assisted in budget development and financial management to optimize resource allocation for maximum benefit to residents.
- Maintained a safe and clean living environment by enforcing property rules and regulations.
- Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
Education
Associate of Science -
Cumberland County College
NJSkills
- Client needs assessments
- Onsite facility tours
- First Aid/CPR
- Multitasking Abilities
- Organizational Skills
- Time Management
- Service planning
- Bilingual
- Written and verbal communication
- Proficient in Microsoft Office
- Case Documentation
- Case Planning
- Case Needs Assessment
- Relationship Building
Certification
- Certified Housing Ambassador
- CPR Training/Narcan Training
- Hands on Defense Training
Timeline
Assistant Residential Manager
Independent Living Association Inc.
04.2024 - Current
Case Manager
Homes For The Homeless
08.2022 - 04.2024
Case Manager
SJAA
05.2018 - 09.2019
Residential Supervisor
YCS Consultant
09.2017 - 03.2021
Associate of Science -
Cumberland County College
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