Jessica Vallejo
Austin,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City Of Austin -DSD
Austin, IN
10.2017 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Update customer information.
- Assign permits and general contractors.
- Reset passwords for AB+C system.
- Trouble shoot registration issues.
- Assist customer though live chat as well as email.
- Assist with Service Center chat.
- Assist with Service Center chats.
Customer Service Representative
City Of Austin- Austin Energy
Austin, TX
06.2015 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Apple One (contractor For Austin Energy)
Austin, TX
04.2015 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Advent Harvest Academy
Ft Worth Texas04.2008
Skills
- Customer Account Management
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Call Documentation
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Inquiry Response
- Answering Customer Questions
- Information Inputting
- Inbound and Outbound Calling
- Document Conversion
- Inquiry Requests
- Answering Emails
- Directing Calls
- Livechat Messaging
- Excellent Attention to Detail
Timeline
Customer Service Representative
City Of Austin -DSD
10.2017 - Current
Customer Service Representative
City Of Austin- Austin Energy
06.2015 - 10.2017
Customer Service Representative
Apple One (contractor For Austin Energy)
04.2015 - 06.2016
High School Diploma -
Advent Harvest Academy
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