Jessica Van Buren
Palatka,FL
Summary
Proven track record in enhancing customer experiences and streamlining service operations, notably at Rain Thai. Adept at multitasking and maintaining a professional appearance, I excel in guest engagement and efficient cash handling. My strong work ethic and exceptional customer service skills have consistently improved satisfaction and operational efficiency. Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in your business.
Overview
5
5
years of professional experience
Work History
Data Entry
Amazing Discoveries Non Profit
01.2024 - Current
- Added accurate data entry into computer system to complete transactions.
- Maintained accurate membership records through diligent data entry, updates, and record keeping.
Server
Rain Thai
01.2022 - 08.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front of House Employee
Mr. J's Bagels
05.2021 - 08.2021
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Drive-Thru Cashier
Tropical Smoothie
08.2019 - 05.2021
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
Summer Camp Counselor
FLAG Camp
06.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Supported children by actively listening and offering encouragement.
Education
GED -
Homeschool
New Market, VA06.2019
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Cash Handling
- Guest Engagement
- Professional Appearance
Accomplishments
I won a Best Customer Service Award out of 2,000+ employees at Tropical Smoothie in 2020.
Timeline
Data Entry
Amazing Discoveries Non Profit
01.2024 - Current
Server
Rain Thai
01.2022 - 08.2022
Front of House Employee
Mr. J's Bagels
05.2021 - 08.2021
Drive-Thru Cashier
Tropical Smoothie
08.2019 - 05.2021
Summer Camp Counselor
FLAG Camp
06.2019 - 08.2019
GED -
Homeschool
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