Jessica Vandergriff
Huntsville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Luvs Carwash
11.2024 - 10.2025
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced service speed and reduced customer wait times.
- Analyzed performance metrics to identify areas for operational efficiency and training needs.
- Led team meetings to communicate objectives, address challenges, and foster collaboration among staff.
- Motivated, trained, and disciplined employees to maximize performance.
Pet Care Associate
Bayside Pet Resort And Spa
02.2020 - 10.2024
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Contributed to team success by collaborating with coworkers to ensure that all tasks were completed efficiently and effectively.
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Supervised animals during group play sessions, checking for aggressive behavior and to prevent biting among dogs.
General Manager
CEJAM Construction
05.2010 - 11.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Education
High school diploma -
University Christian school
Jacksonville, FL10.2008
Skills
- Customer service support
- Strong customer service
- Strong directing skills
- Outstanding time management skills
- Exceptional Microsoft Excel skills
- Service call scheduling
- Handling customer complaints
- Attention to detail
- Verbal and written communication
- Teamwork and collaboration
- Team building
- Willingness to learn
- Positive attitude
- Adaptability and flexibility
- Flexible schedule
Timeline
Assistant General Manager
Luvs Carwash
11.2024 - 10.2025
Pet Care Associate
Bayside Pet Resort And Spa
02.2020 - 10.2024
General Manager
CEJAM Construction
05.2010 - 11.2017
High school diploma -
University Christian school