Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica VandeVoort

Green Bay,WI

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Service Advisor

Dorsch Ford Lincoln Kia
Green Bay , WI
03.2023 - Current
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Maintained records of customer interactions and transactions.
  • Greeted customers and addressed their needs in a professional manner.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Prepared invoices for services rendered and collected payments from customers.
  • Resolved customer complaints in an efficient and courteous manner.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Upsold additional products or services when appropriate.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Answered phone calls and responded to questions and concerns.
  • Handled telephone inquiries regarding appointments and work in process.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Researched coverages under warranties and determined requirements for coverage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.

Behavioral Health Technician

Wisconsin Early Autism Project
Green Bay, WI
10.2022 - Current
  • Completed patient reports daily and submitted to management for evaluation.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Documented behavioral incidents to keep accurate records.

Behavior Technician

Innovative Counseling- Green Bay
Green Bay, WI
04.2021 - 01.2022
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Identified and addressed individual problems using clinical team recommendations and solutions.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Applied proven strategies to positively affect client behaviors.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Responded to crisis situations when severe mental health and behavioral issues arose.
  • Prepared and maintained required treatment records and reports.
  • Guided clients in developing skills or strategies for dealing with problems.

Private Nanny

Self-employed
Green Bay, WI
10.2009 - 03.2021
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Met with parents to reflect on and plan for children's activities and development.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Regulated children's schedules to balance rest, learning and play.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Planned recreational activities to enhance physical development and explore stimulating exercises.

Customer Service Representative

APAC
Green Bay, WI
10.2007 - 08.2009
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

United Healthcare
Green Bay, WI
06.2003 - 09.2007
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

High School Diploma -

Southwest High School
Green Bay, WI
06.1999

Skills

  • Charting and Clinical Documentation
  • Knowledge of Medical Terminology
  • Problem-Solving
  • Coordinating Care
  • Microsoft Office
  • Behavior Observation
  • Crisis Management

Timeline

Service Advisor

Dorsch Ford Lincoln Kia
03.2023 - Current

Behavioral Health Technician

Wisconsin Early Autism Project
10.2022 - Current

Behavior Technician

Innovative Counseling- Green Bay
04.2021 - 01.2022

Private Nanny

Self-employed
10.2009 - 03.2021

Customer Service Representative

APAC
10.2007 - 08.2009

Customer Service Representative

United Healthcare
06.2003 - 09.2007

High School Diploma -

Southwest High School

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Jessica VandeVoort