Jessica Van Epps
Orondo,WA
Summary
Experienced with patient scheduling and front desk management. Utilizes effective communication to address patient inquiries and concerns. Strong understanding of billing procedures and maintaining accurate patient records.
Overview
16
16
years of professional experience
Work History
Dispatcher
Lakeside Heating and Air
09.2023 - 07.2024
- Operated telephone switchboard to answer, screen, or forward calls, providing information & schedule appointments.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely service.
- Directed dispatching, routing, and tracking of 6 vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Filed and maintained records.
Dental Assistant
Casey D Sutherland Dental Clinic
03.2023 - 09.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for 18 procedures daily.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Nanny
Self-employeed
11.2018 - 05.2023
- Assisted with all housekeeping duties as well as running errands.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Parking Enforcement Officer
City of Chelan
05.2019 - 09.2020
- Promoted positive public relations by assisting the public with information regarding parking regulations & facilities, & location of streets, buildings & points of interest.
- Patrolled assigned areas of the city by foot to insure public compliance with existing parking ordinance including, downtown Chelan, Lakeside Park, the Ranger Station, Don Morse Park & the Lakeshore Marina parking lot.
- Writing citations for illegally parked vehicles & moored watercraft, involving overtime, pay parking, double parking, handicap parking, etc.
- Investigated & answered complaints regarding contested parking citations, determined the validity & routed them appropriately.
- Prepared & maintained required records including citations, logs of parking enforcement activities, & records of contested citations.
Autism Advocate
Chelan & Douglas County Volunteer
01.2014 - 05.2019
- Providing special needs & autism parents & caregivers with local resources, services & training opportunities.
- Providing guidance and knowledge of how to navigate & advocate with Developmental Disability Association, Individual Education Plans & the school districts & Insurance companies.
- Connecting parents with DDA, respite & self care caregivers, therapists, support groups, conference & training opportunities, birth to 3, Parent2Parent, advocacy groups, grants & scholarships.
- Giving support to these parents & families where ever is needed.
- Advocating at my state Capitol with legislators.
Pharmacy Technician
Lake Chelan Pharmacy
04.2008 - 01.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Inputting prescriptions & billing insurances.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Nutrition & Personal Training
National Personal Training Institute
Bellevue, WA06-2007
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Master of multi-tasking
- Incredible customer service and exceptional patient care
Timeline
Dispatcher
Lakeside Heating and Air
09.2023 - 07.2024
Dental Assistant
Casey D Sutherland Dental Clinic
03.2023 - 09.2023
Parking Enforcement Officer
City of Chelan
05.2019 - 09.2020
Nanny
Self-employeed
11.2018 - 05.2023
Autism Advocate
Chelan & Douglas County Volunteer
01.2014 - 05.2019
Pharmacy Technician
Lake Chelan Pharmacy
04.2008 - 01.2015
No Degree - Nutrition & Personal Training
National Personal Training Institute
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