Enthusiastic nurse and director with expertise in navigating complex challenges and devising innovative solutions. Possessing a talent for addressing operational issues and a commitment to mentoring and coaching teams, I am devoted to elevating performance and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations-Texas
Xpress Wellness/ Integrity Urgent Care
Waco, TX
04.2021 - Current
Spearheaded the implementation of strategic growth initiatives that facilitated the development and acquisition team, leading to the expansion from 7 to 14 clinics within 2 years in our Texas market.
Provided visionary leadership, aligning new processes, systems, solutions, and strategic marketing initiatives to achieve consistent year-over-year growth and profitability.
Collaborated with practice managers to design and implement strategic plans for new and established facilities to drive mid to long-term business goals.
Analyzed financial data including reimbursements and payments to make informed decisions on cost savings initiatives.
Analyzed data across a variety of sources to identify trends, patterns, and areas of opportunity.
Participates in the disciplinary action and growth development plans of managers and employees as needed.
Assists in de Novo and clinic acquisitions by completing tasks assigned by COO.
Helped to transition current clinics to meet Rural Health standards in preparation for audits and created resources for new/other clinics.
Clinic Manager
Integrity Urgent Care
Corsicana, TX
02.2020 - 04.2021
Provided oversight of financial management of the clinic, including budgeting and forecasting.
Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
Collaborated with physicians and other staff members to improve clinical processes and patient satisfaction.
Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
Recruited, hired and trained new medical and facility staff.
Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
Reviewed reports on operational performance metrics to measure efficiency levels.
LVN Lead
NextCare Urgent Care
Waco, TX
06.2016 - 02.2020
Directly reported to the manager where I assisted in scheduling, training initiatives, inventory, lab compliance, culture, and team morale.
Education
Master's degree - Business Administration
Texas Tech University
08-2024
Bachelor's degree - Healthcare Management
Texas Tech University
07.2022
Lvn - Nursing
Navarro College
08.2016
Skills
LPN/LVN Multi-state compact nursing license
Rural Health
Strategic Planning and Execution
Process Improvements
Leadership Training
Operations Oversight
Performance Analysis
Business Management
KPI Tracking
Data Analysis
Employee Development
Employee Relations
EMR Systems
Medical Imaging
Conflict management
Employee evaluation
Customer service
Certification
NCT X-Ray technician
LVN
LPN
References
References available upon request.
Timeline
Director of Operations-Texas
Xpress Wellness/ Integrity Urgent Care
04.2021 - Current
Clinic Manager
Integrity Urgent Care
02.2020 - 04.2021
LVN Lead
NextCare Urgent Care
06.2016 - 02.2020
Master's degree - Business Administration
Texas Tech University
Bachelor's degree - Healthcare Management
Texas Tech University
Lvn - Nursing
Navarro College
NCT X-Ray technician
LVN
LPN
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