Jessica Vannoy
West Jefferson,North Carolina
Summary
Hardworking and knowledgeable administrative professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Appalachian State University
01.2022 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assist coworkers and staff members with special tasks on daily basis.
- Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provide administrative support to multiple departments, ensuring timely and accurate completion of projects.
- Respond to requests for information via telephone or email.
- Maintain confidential records in accordance with company policies and procedures.
Finance Manager
Modern Automotive Network
01.2021 - 04.2021
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Explained very technical financial information to applicants in easy to understand language.
Warranty Administrator/Accounting Clerk
Modern Automotive Network
10.2012 - 01.2021
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Posted payments to accounts and maintained records.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
Assistant General Manager
The Hastings Company Dba Hardee's
02.1997 - 10.2012
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Applied Science - Business Administration
Wilkes Community College
Wilkesboro, NC05.2022
Skills
- Confidentiality and Data Protection
- Accounting Familiarity
- Multitasking and Time Management
- Document and File Management
- Word Processing
- HIPAA Guidelines
- Customer Satisfaction
- Clerical Support
Certification
- NC Notary Public
Timeline
Administrative Support Specialist
Appalachian State University
01.2022 - Current
Finance Manager
Modern Automotive Network
01.2021 - 04.2021
Warranty Administrator/Accounting Clerk
Modern Automotive Network
10.2012 - 01.2021
Assistant General Manager
The Hastings Company Dba Hardee's
02.1997 - 10.2012
Associate of Applied Science - Business Administration
Wilkes Community College
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