Jessica VanZandt
Nampa,ID
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Financial Support Supervisor
Terry Reilly Health Services
Nampa, ID
Aug.2021 - Jun.2023
- Effectively provided direct support and leadership to Financial Support team
- Identified trends and mitigated potential problems with patient accounts resulting in patient complaints for billing-related issues to decrease by 75%
- Provided high level of customer service to patients as primary contact for financial assistance
- Reviewed monthly aging and adjustment reports for all self-pay accounts and balances
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
Billing Specialist
Terry Reilly Health Services
11.2018 - 08.2021
- Responsible for posting charges and reviewing coding related to daily clinic visits in EHR/PM system for over 51 medical and behavioral health providers combined
- Audit data entry input for 15 clinics resulting in 25% decrease of denied claims
- Work closely with Accounting and Front Desk staff to ensure accurate patient payments are posted
- Assist in training new hires to posting team
- Complete missing information request forms from Lab to ensure proper billing to patient’s insurance plan
- Provided billing support to clinical staff.
Front Office & Payroll Manager
Treasure Valley Family Medicine
Meridian, ID
11.2014 - 06.2018
- Responsible for providing general customer service and assisting/resolving both inbound patient calls and inquiries as well as in person patient visits
- Provided customer support to visitors in professional, courteous, and efficient manner
- Scheduling and registering patients, including accurate collection of required data
- Determined eligibility for services, processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Created and implemented policies and procedures for clinic as mandated by CMS and HIPAA
- Responsible for credentialing and contracting of 2 medical doctors and 4 nursing staff
- Responsible for Accounts Payable and Receivable, successfully keeping A/R at 28 days consistently
- Ordering and distribution of supplies
- Responsible for employee acquisition and separation processes following Federal, State & local law
- Performed all Human Resources tasks
Lead Scheduler/Receptionist
Terry Reilly Health Services
Nampa, ID
02.2013 - 11.2014
- Responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner
- Scheduling and registering patients, including the accurate collection of required data
- Collection and posting of patient payments
- Responsible for the routing of incoming calls to ensure quality of patient care
- Creating provider templates to ensure patient access to services
- Collaborated with clinic leadership and other stakeholders to achieve clinic goals in a patient centered manner
- Provided leadership in establishing and maintaining a professional environment and provided on-going training and support to promote staff development.
Skills
- Microsoft Office Suite, 5 yrs Medical Coding & Billing, Detail-oriented, quick study, Type 90 wpm, 8 yrs working in Healthcare setting, 6 yrs Front Office experience, 10 yrs Customer Service experience, 5 yrs Insurance Billing experience, 4 yrs A/P & A/R experience, 4 yrs Payroll experience
- Month-End Closing Procedures
- Patient Information Management
- Performance Plans
- Medical Billing and Collections
- Billing Best Practices
- Benefits Verifications
- Employee Timesheet Processing
- Billing Dispute Resolution
- Collections
- Discrepancy Reconciliation
- Billing Systems and Software
Languages
Spanish
Native or Bilingual
Timeline
Financial Support Supervisor
Terry Reilly Health Services
Aug.2021 - Jun.2023
Billing Specialist
Terry Reilly Health Services
11.2018 - 08.2021
Front Office & Payroll Manager
Treasure Valley Family Medicine
11.2014 - 06.2018
Lead Scheduler/Receptionist
Terry Reilly Health Services
02.2013 - 11.2014
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