Jessica Varelas
Mountain View,CA
Summary
Seeking an opportunity in a growing organization to work as enthusiastic and reliable management professional with outstanding management skills and knowledge.
Overview
7
7
years of professional experience
Work History
Clerk
United Postal Service, USPS
Mountain View, CA
01.2024 - 06.2024
- Processed customer orders promptly and accurately.
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Created memos, letters, emails, reports, presentations as requested by management.
- Utilized computer software programs to create reports, labels, forms.
- Performed data entry tasks to update customer accounts records.
- Answered customer inquiries via phone and email.
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Maintained inventory levels of office supplies and equipment as needed.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
General Manager
Corner Bakery Cafe
San Jose, CA
11.2023 - 01.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Leasing Professional
The Liberty Group Apartment Staffing
San Jose, CA
02.2021 - 10.2023
- Contacted and followed up with tenants on renewal notices.
- Encouraged prospective tenants to fill out applications after property tours.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Checked rental eligibility by following company's verification process.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Respiratory Therapist Assistant
ESP Healthcare
San Jose, CA
01.2020 - 04.2021
- Administered medication and ventilatory support.
- Followed established guidelines to compliantly deliver services.
- Provided ongoing care to patients requiring oxygen, CPAP and BiPAP setups.
- Interacted with patients, family members and physicians to coordinate patient care.
Pest Control Specialist
Woodland park Apartments
East Palo Alto, CA
10.2020 - 01.2021
- Met with customers at residences and places of business to check on pest and rodent situations.
- Maintained knowledge and adhered to state rules and regulations.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
- Checked all areas of structures to determine the damage and provided key information to the customer.
- Determined extent of damage to property and structures, as well as optimal methods of remediation.
Resident Relations Coordinator
Woodland park apartments
East Palo Alto, CA
08.2020 - 01.2021
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Collected and maintained careful records of rental payments.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Implemented processes to provide residents benefits of clean, safe and well-maintained community.
- Prepared and submitted monthly tenant visit logs.
- Assist Senior business manager with weekly expense report for vendors.
Medical Records Clerk
Amore Home Health Care Services
Milpitas, CA
10.2019 - 12.2019
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Kept department clean, organized and professional.
- Consolidated diverse medical records.
- Wrote reports, emails, memoranda, letters and releases.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Verified, updated and entered patient information into system.
Medical Records Coordinator
MedExpert
Redwood City, CA
01.2019 - 09.2019
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
- Obtained information by contacting appropriate personnel or patients.
- Wrote reports, emails, memoranda, letters and releases.
- Followed-up with insurance companies and individuals to resolve discrepancies.
Mechanical Assembler
Sanmina-sci
San Jose, CA
08.2018 - 12.2018
- Kept work areas organized and clean to maximize productivity.
- Completed standardized tests to assess quality and compliance with specifications.
- Removed samples, broke down assemblies and inspected individual components.
- Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Daycare Assistant
Early Horizons
Sunnyvale, CA
02.2017 - 07.2017
- Managed crafts and other hands-on activities to engage kids and promote development.
- Enforced rules to teach good manners and maintain safe environment.
- Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children.
- Read aloud and played alphabet games to encourage early literacy.
Education
High School Diploma -
Fremont High School
Sunnyvale, CA05.2018
Some College (No Degree) -
Carrington College
San Jose, CASkills
- Record keeping
- People skills
- Call Center Operations
- High-energy attitude
- Yardi
- Time management
- Leadership
- Excel spreadsheets
- Fluent in Spanish/English
- Organizational skills
- Workforce efficiency
- Fast Learner
- Bookkeeping
- Spreadsheet development
- Administrative Support
- Scanning and copying
- Handling payments
- Schedule and calendar management
- Processing mail
- Basic accounting
- Telephone Etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Clerk
United Postal Service, USPS
01.2024 - 06.2024
General Manager
Corner Bakery Cafe
11.2023 - 01.2024
Leasing Professional
The Liberty Group Apartment Staffing
02.2021 - 10.2023
Pest Control Specialist
Woodland park Apartments
10.2020 - 01.2021
Resident Relations Coordinator
Woodland park apartments
08.2020 - 01.2021
Respiratory Therapist Assistant
ESP Healthcare
01.2020 - 04.2021
Medical Records Clerk
Amore Home Health Care Services
10.2019 - 12.2019
Medical Records Coordinator
MedExpert
01.2019 - 09.2019
Mechanical Assembler
Sanmina-sci
08.2018 - 12.2018
Daycare Assistant
Early Horizons
02.2017 - 07.2017
High School Diploma -
Fremont High School
Some College (No Degree) -
Carrington College