Jessica Vargas Crespo
Fresno,CA
Summary
Experienced Service Manager offering 7 years of experience in the restaurant industry. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members. Always on time and ready to work, hard work pays off. I moved from fresno california recently and I am looking for a great opportunity to take my career to the next level.
Overview
9
9
years of professional experience
Work History
General Manager
5 Guys Burgers And Fries
Fresno, CA
12.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Service Manager
Chipotle
Selma, CA
03.2019 - Current
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
- Ensure we are serving safe food that looks and taste delicious
- Create an inviting atmosphere to keep guest coming back
- Uphold policy standards and procedures.
- Create a positive fun environment to work and monitor performance while always giving feedback.
Store Manager
Little Caesars
Fresno, CA
01.2016 - 02.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Hired, trained and managed team of 25 associates, including evaluating performance and enforcing disciplinary actions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Assistant Manager
Little Caesars
Fresno, CA
08.2015 - 01.2016
- Coordinated preparation of customer meals and monitored food handling for safety purposes.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Completed regular line checks to maximize quality assurance.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Controlled portion sizes and garnishing for optimal cost controls.
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Crew Member
Little Caesars
Fresno, CA
10.2014 - 08.2015
- Provided assistance with purchases and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation.
- Drove sales and add-on purchases by promoting specific item options to customers.
Education
High School Diploma -
Crescent View
Clovis, CA6 2015
Business Management
Fresno City College
Fresno, CA08-2015
Skills
- Food Handler Card
- Spanish Speaker
- Service Quality Improvement
- Expense Control
- Customer Retention
- P&L Management
- Schedule Management
- Customer service
- Coaching and mentoring
References
References available upon request.
Timeline
General Manager
5 Guys Burgers And Fries
12.2021 - Current
Service Manager
Chipotle
03.2019 - Current
Store Manager
Little Caesars
01.2016 - 02.2019
Assistant Manager
Little Caesars
08.2015 - 01.2016
Crew Member
Little Caesars
10.2014 - 08.2015
High School Diploma -
Crescent View
Business Management
Fresno City College
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