Jessica Varnedoe
Ludowici,GA
Summary
Proven leader and efficient problem-solver, I enhanced customer satisfaction and streamlined operations at Walmart by implementing innovative solutions. With expertise in document management and exceptional relationship-building, I've significantly contributed to team success and operational efficiency. My background includes key roles at Liberty Elementary and Faithful Choices, where I honed my multitasking and organizational skills.
Overview
16
16
years of professional experience
Work History
Clerk
Liberty Elementary
11.2022 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Co Owner
Faithful Choices
03.2016 - Current
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
CSM
Walmart
08.2016 - 09.2019
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Clerk
Winn Army Community Hospital
01.2009 - 12.2014
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
Education
Associate Of Applied Business - Customer Service Leadership
South Carolina State University
Orangeburg, SC05.2006
High School Diploma -
Manning High School
Manning, SC05.2002
Skills
- File maintenance
- Document management
- Database entry
- Cash handling
- Cash management
- Quality management
- Filing systems
- Mail sorting
- Basic accounting
Timeline
Clerk
Liberty Elementary
11.2022 - Current
CSM
Walmart
08.2016 - 09.2019
Co Owner
Faithful Choices
03.2016 - Current
Clerk
Winn Army Community Hospital
01.2009 - 12.2014
Associate Of Applied Business - Customer Service Leadership
South Carolina State University
High School Diploma -
Manning High School