Jessica Varner
New Brockton,AL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Reliable Shift Leader with two years in food service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
10
10
years of professional experience
Work History
Shift Leader
Loves Travel Stop
05.2022 - 10.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Completed cash and credit card transactions accurately using POS software.
Remote customer service agent
Sykes Enterprise
12.2019 - 04.2022
- Data Entry & Email specialist, Back-office fraud & dispute specialist, Handling priority emails for financial accounts
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer requests for products, services, and company information.
Medical Records Clerk
Geisinger Medical Center
01.2018 - 07.2020
- Handling calls, demographic changes, trauma merges, Death Calls (completing death log, includes verifying DC is correct dropping DC off to morgue, releasing bodies to the coroner) Inputting patient records into electronic charts, Merging Duplicate records
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
CNA
Nursing Assistant
10.2014 - 12.2019
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Arizona Online Campus09.2028
Associates Degree in specialized business as a medical assistant - undefined
McCann School of Business & Technology
12.2016
Skills
- Customer Service Management
- Policy Enforcement
- Staff Development
- Assigning Work
- Strong verbal and written communication
- Team Collaboration and Leadership
- Sales and Upselling
- Conflict Resolution
- Team Leadership
- Problem-Solving
- Daily workflows
- Team Supervision
- Inventory Counts
- Quality Inspections
- Policy and Procedure Enforcement
Leadership Experience
Leading a team of 4-8 people in the food service industry
References
Available upon request.
Communication Skills
Demonstrating effective time management, Identifying problems, Coaching, Developing rapport with coworkers and customers, Solving problems, Extracting important information
hobbies
Enjoys nature and coffee with her two best pals bourbon and amara (german sheperds)
Timeline
Shift Leader
Loves Travel Stop
05.2022 - 10.2024
Remote customer service agent
Sykes Enterprise
12.2019 - 04.2022
Medical Records Clerk
Geisinger Medical Center
01.2018 - 07.2020
CNA
Nursing Assistant
10.2014 - 12.2019
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Associates Degree in specialized business as a medical assistant - undefined
McCann School of Business & Technology