Jessica Vasquez
Austin,Tx
Summary
Well-qualified leasing agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Leasing Consultant
InterSolutions, LLC
11.2022 - Current
- Preparing Lease, renewals, move out move in, setting up tours, checking make readies, walking the property contacting leads
- Enhanced community atmosphere by planning and executing engaging resident events.
- Greeted clients, showed apartments, and prepared leases.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Lube tech/ csr
Jiffy Lube
02.2021 - 03.2022
- Great the customer get details on vehicle offer oil that was required for vehicle change filter and oil check drain plugs cash out
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Manager
Tip Top Cleaning Services
01.2017 - 03.2021
- Take care of customer calls set up scheduled dates for cleaning make sure jobs get completed checking with customers for satisfaction rescheduling and rebooking and marketing
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Retail Collections Specialist
LINEBARGER GOGAN BLAIR AND SAMSON
11.2008 - 02.2009
- Our law firm is retained by credit card company's to contact the debtor of the bill and try to resolve the debtors balance
- There are three ways we handle this
- A) We would ask the debtor to pay the balance in full then we would give them a
- Balance letter that the debtor would sent to credit burro B) We would offer the debtor a settlement depending on the balancestill leaving them with a judgment on there credit C)We would set up payment plans based on there debtors finical profile
- If the debtor does not wish to comply with any of the options are law form will continue with the law suit.
- Established relationships with customers to encourage payment of delinquent accounts.
- Enhanced department productivity with ongoing training and development programs for collections staff members.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
Education
High School Diploma - Education
William B. Travis High School
Austin, TX05.2003
Skills
- Commercial Cleaning
- Bilingual
- Communication skills
- Customer service
- Microsoft Office
- Background Checks
- Event Planning
- Dispute Handling
- Payment Collection
- Lease oversight
- Property Leasing
- Quality Management
- Property Management
- Administrative Experience
- Hospitality and customer service (6 years)
- Yardi
- Office Management
- Fair Housing Regulations
- Cash handling
- Google Docs
- Office management
- Fair Housing regulations
- Sales
- Supervising experience
- Accounts receivable
- Guest services
- Restaurant experience
- Customer support
- Multi-family property management
- Effective negotiation
- Property Tours
- Complaints Investigation
Certification
Driver's License, 03/01/23
Timeline
Leasing Consultant
InterSolutions, LLC
11.2022 - Current
Lube tech/ csr
Jiffy Lube
02.2021 - 03.2022
Assistant Manager
Tip Top Cleaning Services
01.2017 - 03.2021
Retail Collections Specialist
LINEBARGER GOGAN BLAIR AND SAMSON
11.2008 - 02.2009
High School Diploma - Education
William B. Travis High School
Driver's License, 03/01/23
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