Jessica Vasquez
Fontana,CA
Summary
Accomplished Provider Relations Advocate SR at QTC Management, adept in strategic planning and problem-solving, significantly improved communication and provider relations. Demonstrated leadership and strong interpersonal skills by effectively coordinating teams and projects, enhancing operational efficiency. Expert in performance metrics, with a proven track record of achieving project goals and driving new opportunities.
Overview
14
14
years of professional experience
Work History
Provider Relations Advocate SR
QTC Management
FONTANA, CA
01.2020 - Current
- Developed and implemented strategies to improve provider relations by increasing communication with providers.
- Conducted outreach activities to engage providers in network development initiatives.
- Resolved discrepancies between contracted rates and billed charges with providers.
- Monitored provider performance metrics to identify areas needing improvement or corrective action plans.
- Tracked changes in provider enrollment status and updated internal systems accordingly.
- Participated in training sessions with other departments within the organization on topics related to provider relations.
- Created reports detailing key performance indicators used for tracking progress toward goals set by management.
- Served as a liaison between internal departments when resolving complex problems involving multiple stakeholders.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
Office Coordinator
QTC Management
Pomona, CA
11.2014 - 01.2020
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Ensured compliance of company policies among all internal stakeholders.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Guided team members to minimize delays and maintain high-quality daily production.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
Medical Assistant
QTC Diamond Medical Group
Riverside , CA
08.2010 - 11.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ07-2015
High School Diploma -
Bloomington High School
Bloomington CA06-2009
Skills
- Strong interpersonal skills
- Strategic Planning
- Problem-solving aptitude
- Reliability
- Performance Metrics
- Time management abilities
- Professionalism
- Team building
- Multitasking Abilities
- Experience in leadership
Accomplishments
- LEAD GRADUATE 2017
- SHINE GRADUATE 2023
Timeline
Provider Relations Advocate SR
QTC Management
01.2020 - Current
Office Coordinator
QTC Management
11.2014 - 01.2020
Medical Assistant
QTC Diamond Medical Group
08.2010 - 11.2014
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Bloomington High School