Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Vasquez

Rialto,CA

Summary

Total Loss Specialist at Mercury Insurance Co, adept at claims management and vehicle valuation. Streamlined processes for faster settlements, enhancing client retention. Recognized for exceptional problem-solving and teamwork, successfully negotiating settlements and fostering strong vendor relationships to improve operational efficiency. Committed to delivering outstanding customer service and maintaining compliance.

Personable and analytical professional with keen eye for detail and strong problem-solving skills. Well-versed in insurance policies and claims processes, along with proficiency in data analysis and customer communication. Capable of delivering accurate assessments and fostering positive customer relationships to drive efficient resolution of claims.

Overview

4
4
years of professional experience

Work History

Total Loss Specialist

Mercury Insurance Co
11.2024 - Current
  • Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
  • Developed relationships with vendors, such as tow operators and salvage yards, to improve efficiency in managing totaled vehicles.
  • Streamlined the total loss process for faster claim settlements and increased client retention.
  • Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to the successful resolution of challenging cases.
  • Performed comprehensive research on market trends to determine current vehicle valuations, allowing for accurate settlement offers to policyholders.
  • Successfully negotiated settlements with claimants and insurers.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Collaborated with appraisers to accurately determine vehicle values, ensuring fair compensation for clients.

Office Manager

Caliber Collision
08.2023 - 10.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.

Customer Service Representative

Caliber Collision
07.2022 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
  • Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
  • Coordinated with technicians and estimators to ensure accurate and timely completion of repair jobs, leading to increased customer trust.

Barista

Starbucks
11.2021 - 07.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga
05-2017

Skills

  • Claims management
  • Vehicle valuation
  • Total loss evaluation
  • Insurance procedures
  • Teamwork
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Time management
  • Critical thinking
  • Organizational skills
  • Decision-making skills
  • Active listening
  • Computer proficiency

Timeline

Total Loss Specialist

Mercury Insurance Co
11.2024 - Current

Office Manager

Caliber Collision
08.2023 - 10.2024

Customer Service Representative

Caliber Collision
07.2022 - 08.2023

Barista

Starbucks
11.2021 - 07.2022

High School Diploma -

Rancho Cucamonga High School

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