Jessica Vasquez
Fontana,CA
Summary
Results-driven Provider Relation Advocate lead with over 15 years of experience in healthcare. Adept at fostering, strong partnership, resolving conflicts, and driving strategic initiatives to enhance provider, engagement and satisfaction. Proven track record of improving efficiency and quality of care through effective communication and collaboration.
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
Work History
Provider Relations Advocate Lead
Leidos QTC
Fontana, CA
12.2024 - Current
- Help meet changing demands by recommending improvements to workflows or procedures.
- Responsible for the specific team performance related to meeting, quarterly metrics and projects.
- Responsible for coordinating employee onboarding and training performance, conducting 1:1's and work assignments.
- Manage processes and procedures to ensure timely and quality completion of work according to contractual obligations.
- Responsible for the daily operation workflow, to include communication with external departments and internal customers, and identify workflow concerns for specific cases and employees.
- Ensure the use of best practice, workflow and operational excellence.
- Direct the training of team members on workflow and process changes, and contractual modifications, including ongoing changes, and additional lines of business.
- Manage processes focus on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss ongoing issues and trends.
- Assist in providing timely training to LQTC provider network.
- Perform other duties and responsibilities as needed.
Provider Relations Advocate SR
Leidos QTC
Fontana
01.2020 - 12.2024
- Develop and implement strategies to improve provider relations by increasing communication with providers.
- Conduct outreach activities to engage providers in network development initiatives.
- Resolved discrepancies between contracted rates and billed charges with providers.
- Monitored provider performance metrics to identify areas needing improvement or corrective action plans.
- Tracked changes and provider enrollment status and updated internal systems accordingly.
- Participated in training sessions with other departments within the organization on topics related to provider relations.
- Served as a liaison between internal departments when resolving complex problems involving multiple stakeholders.
- Implemented strategies to take advantage of new opportunities.
Office Coordinator
QTC Management
Pomona, California
11.2014 - 01.2020
- Coordinated office operations to ensure smooth workflow and efficiency.
- Managed scheduling and appointments for team members and executives.
- Organized meetings, including preparation of agendas and materials.
- Developed office procedures to streamline daily administrative tasks.
- Supported onboarding processes for new employees with training materials.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
Medical Assistant
QTC Medical Group
Riverside, Connecticut
08.2010 - 11.2014
- Assisted healthcare providers with patient examinations and medical procedures.
- Coordinated patient appointments and managed scheduling efficiently.
- Prepared examination rooms and ensured proper cleanliness standards.
- Collected laboratory specimens and performed basic diagnostic tests.
- Communicated effectively with team members to support patient care workflows.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Bachelor of Arts - Psychology
University of Phoenix
Tempe, AZ 07.2012 - 07.2015
Medical Assistant - Medical Assistant Training
Summit Career College
Colton 01.2009 - 01.2010
Bloomington High School
Bloomington, CASkills
- Process improvement
- Experience in leadership
- Performance Monitoring
- Team Collaboration
- Project Management
- Team Building
- Reliability
- Strategic Planning
Accomplishments
- Lead Graduate 2017
- Shine Graduate 2023
Timeline
Provider Relations Advocate Lead
Leidos QTC
12.2024 - Current
Provider Relations Advocate SR
Leidos QTC
01.2020 - 12.2024
Office Coordinator
QTC Management
11.2014 - 01.2020
Bachelor of Arts - Psychology
University of Phoenix
07.2012 - 07.2015
Medical Assistant
QTC Medical Group
08.2010 - 11.2014
Medical Assistant - Medical Assistant Training
Summit Career College
01.2009 - 01.2010
Bloomington High School