Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Vautaw

Augusta,GA

Summary

Dynamic and results-driven professional with extensive experience at several well-known establishments in the Augusta area. Expert in advanced bartending techniques and employee coaching, enhancing customer satisfaction and operational efficiency. Proven ability to implement effective training programs, optimize workflows, and foster teamwork, contributing to a thriving bar environment. Reliable and adaptable, committed to excellence in service delivery.

Overview

10
10
years of professional experience

Work History

Bartender Trainer

Brinkley’s Chophouse North Augusta
05.2024 - 05.2025
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
  • Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.

Server

Tbonz Steakhouse
05.2015 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Administrative Assistant

Rob Zapata’s Electric
10.2020 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Manager

French Market Grille
08.2018 - 12.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Director of Marketing

Raes Coastal Cafe
08.2018 - 12.2021
  • Collaborated closely with sales teams to develop effective marketing collateral that supported lead generation goals.
  • Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
  • Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
  • Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Conducted market research to inform decision-making and ensure alignment with target audiences'' needs and preferences.
  • Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
  • Launched innovative experiential marketing campaigns that drove customer engagement and generated buzz around new products or services.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Cultivated strong relationships with industry influencers and media outlets, securing positive coverage and maximizing brand exposure.
  • Created content and promotional materials to drive engagement and conversions.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Education

Associates - Education

Georgia Military College
Milledgeville, GA
05.2019

Skills

  • Advanced bartending techniques
  • Performance skills
  • Specialty drink creation
  • Food safety training
  • Hygiene and sanitation
  • Alcohol safety regulations
  • Cash handling proficiency
  • Social media marketing
  • Staff scheduling
  • Sales and promotion
  • Glassware selection
  • Employee coaching
  • Bar equipment use
  • Classic cocktail mastery
  • Beer expertise
  • Teamwork
  • Spirit pairing
  • Time management
  • Attention to detail
  • Reliability
  • Adaptability and flexibility

Timeline

Bartender Trainer

Brinkley’s Chophouse North Augusta
05.2024 - 05.2025

Administrative Assistant

Rob Zapata’s Electric
10.2020 - 05.2023

Manager

French Market Grille
08.2018 - 12.2021

Director of Marketing

Raes Coastal Cafe
08.2018 - 12.2021

Server

Tbonz Steakhouse
05.2015 - 05.2024

Associates - Education

Georgia Military College

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Jessica Vautaw