Jessica Vawter
Stanley,NC
Summary
Experience in excellent customer service, maintaining great relationships with customers and vendors, and significant proficiency in problem solving. Strong planner who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
18
18
years of professional experience
Work History
Sales Assistant
RXO
05.2021 - Current
- Support Sales with managing the branches key accounts
- Schedule pickup and delivery appointments with warehouses and customers
- Handle any issues that arise on shipments and share information and updates with the customer
- Communicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations Group
- Prioritize the daily workload and focus of my accounts, including load entry, tracking and reporting.
- Increased sales by building strong customer relationships and providing excellent service.
Delivery Coordinator
Lowe's Home Improvement
04.2014 - 05.2021
- Improved delivery efficiency by optimizing routing and scheduling processes.
- Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.
- Collaborated with warehouse personnel to ensure accurate picking and packing of products, reducing errors and returns.
- Managed a team of drivers, providing training and support for optimal performance levels.
- Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
- Reduced late deliveries by closely monitoring driver progress and proactively addressing potential delays.
- Streamlined communication between drivers and warehouse staff, ensuring timely deliveries.
Aviation Machinist Mate
US NAVY
03.2006 - 03.2011
- Effective decision maker in high pressure environments
- Worked independently and as part of a team to achieve objectives
- Dismantled and inspected components and adjusted and repaired them as necessary
- Trained, directed, and instructed apprentices and helpers
- Performed ground checks and assisted functional check pilots with in-flight functional check procedures.
- Maintained records of repair work, parts replacement and routine maintenance.
- Disassembled, repaired and replaced components in aircraft's body or engine.
Education
Associate in Business Administration, Logistics -
Gaston College
Dallas, NC05.2015
High School Diploma -
South Point High School
Belmont, NC01.2005
Skills
- Strong Communication and Interpersonal Skills
- Multitasking
- Customer Service
- Strong organizational skills
- Adaptability and Flexibility
- Sales expertise
- Microsoft applications proficiency
- Task Prioritization
- Time management abilities
- Complex Problem-Solving
Timeline
Sales Assistant
RXO
05.2021 - Current
Delivery Coordinator
Lowe's Home Improvement
04.2014 - 05.2021
Aviation Machinist Mate
US NAVY
03.2006 - 03.2011
Associate in Business Administration, Logistics -
Gaston College
High School Diploma -
South Point High School