Jessica Vazquez
Bayonne,NJ
Summary
Dynamic and results-oriented professional with extensive experience at Social Security Administration and Empower-U, excelling in complex problem-solving and adaptability. Demonstrated expertise in training development and fostering employee engagement, significantly enhancing organizational development. Proven track record in improving client and employee relations through innovative strategies and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Representative
Social Security Administration
06.2010 - Current
- Followed up with customers on unresolved issues.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed in-depth understanding of insurance policies and procedures.
- Demonstrated technical expertise in independent research and analysis.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with legal teams to defend against unjustified claims, protecting company assets.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
- Fostered positive relationships with policyholders, contributing to higher retention rates.
- Analyzed claim trends to anticipate potential issues and proactively adjust processing strategies.
- Negotiated settlements with claimants, achieving favorable outcomes for both parties.
- Served as subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Technical Expert/Training Instructor
Social Security Administration
02.2023 - 06.2023
- Enhanced trainee retention by incorporating interactive activities and real-life examples into training sessions.
- Evaluated training needs and developed appropriate class offerings.
- Provided one-on-one coaching for individuals needing additional support, leading to increased confidence and competence in their roles.
- Assisted new employees understand employee benefits and resources available to them.
- Maintained detailed records of training sessions, enabling accurate tracking of participant progress and overall program effectiveness.
- Increased trainee engagement by implementing variety of teaching methods tailored to diverse learning styles.
- Partnered with organizational leaders to identify skill gaps within workforce, developing targeted training programs to address identified needs.
- Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
- Developed comprehensive training materials that resulted in higher knowledge retention among participants.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Assisted in the development of job-specific training programs, increasing employee preparedness for new roles within the organization.
- Initiated open lines of communication with participants throughout the duration of the course, fostering an atmosphere conducive to learning and collaboration.
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Managed IT infrastructure upgrades, ensuring seamless integration with minimal disruption to business functions.
Licensed Professional Counselor
EmpowerU
10.2019 - Current
- Assisted families in navigating complex systems related to mental health services and resources available within the community.
- Utilized creative therapeutic modalities such as art therapy or play therapy to engage clients and facilitate a deeper understanding of their emotions and experiences.
- Implemented group therapy sessions, facilitating open communication among participants and promoting mutual support.
- Maintained accurate and timely documentation, adhering to ethical standards and guidelines for professional practice.
- Developed strong rapport with clients, fostering a supportive and safe environment for self-exploration and growth.
- Managed caseload of diverse clients, tailoring interventions to meet their unique needs and goals.
- Served as an advocate for clients'' rights ensuring they were treated fairly and appropriately by various systems, organizations, and agencies.
- Delivered psychoeducational presentations to community groups on topics such as stress management, coping skills, and mental health awareness.
- Conducted thorough assessments to identify client strengths, weaknesses, and areas requiring intervention or support.
- Supervised meetings with family members to help create support system for clients.
- Facilitated group counseling sessions to support and encourage client growth.
Education
Master of Arts - Clinical Mental Health Counseling
Fairleigh Dickinson University
Madison12-2017
Bachelor of Arts - Psychology And Minor in Business Management
Kean University
Union, NJ06-2009
Skills
- Customer Relations
- Employee Relations
- Training and mentoring
- Training development
- Complex Problem-Solving/Analytic
- Organizational/Time management
- Diversity and Inclusion
- Data Evaluation
- Benefits Administration
- Employee Engagement
- Policies implementation
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Creativity/Innovation
Accomplishments
- Led a highly effective training class for new hires, identifying gaps in employee support and implementing targeted solutions to enhance problem-solving skills. This initiative improved onboarding experience and significantly increased new hire retention by addressing support needs early on.
- Presented findings and recommendations to training coordinators, managers, and members of area office.
- Applied creativity and innovative methods in order to promote engagement while instructing a class in a virtual classroom setting.
- Hand-selected to take lead on a variety of projects as a result of in-depth knowledge of policies which were all completed ahead of schedule.
Certification
- LPC - Licensed Professional Counselor
Languages
Spanish
Native or Bilingual
Awards
Performance Award (ROC) 6/2024, 6/2023, 7/2022, 7/2021, 3/2020, 2/2019
Individual Cash Award NRB 8/2023, 8/82022, 8/2021, 8/2020, 6/2019, 8/2016, 7/2015, 8/2014
Timeline
Technical Expert/Training Instructor
Social Security Administration
02.2023 - 06.2023
Licensed Professional Counselor
EmpowerU
10.2019 - Current
Claims Representative
Social Security Administration
06.2010 - Current
- LPC - Licensed Professional Counselor
Master of Arts - Clinical Mental Health Counseling
Fairleigh Dickinson University
Bachelor of Arts - Psychology And Minor in Business Management
Kean University
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