JESSICA VAZQUEZ
Integrated Customer Care & Operations Professional
Land O Lakes ,FL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Enthusiastic client service specialist, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Inventory Car Parts Specialist
The Parts House
Orlando , FL
05.2022 - 11.2025
- Verified orders by comparing names and quantity of items packaged.
- Worked effectively with shippers to resolve shipment issues, damaged materials.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Communicated with carrier representatives.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Scheduling Specialist
Max Health
Tampa , FL
03.2021 - 02.2022
- Patient customer care: Provided detailed information about available services and requirements.
- Acted as first point of contact.
- Organized, maintained and updated information in computer databases.
- High level of computer skills: Compiled information from files.
- Routed incoming mail and messages.
- Operated multi-line telephone systems, high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders & direct activities.
- Handled incoming and outgoing calls and package deliveries promptly and professionally.
Pharmacy Billing Specialist
Westminster Pharmacy Services
Orlando , FL
06.2013 - 04.2017
- Utilized various software payment programs.
- Generated monthly billing and posting reports for management reviews.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone.
- Processed vendor and supplier payments on weekly basis.
- Reconciled accounts receivable.
- Used data entry skills to accurately document and input statements.
Education
Licensed Pharmacy Technician - Pharmaceutical Medicine
06.2011
Skills
- Inventory counts
- Verbal and written communication
- Reliable and punctual
- Customer service
- Attention to detail
- Shipping and receiving
- Equipment operation
- Teamwork and collaboration
- Heavy lifting
- Data management
- Inventory accounts reconciliation
- Merchandising expertise
- Operations
- Process implementation
- Regulatory compliance
- Basic math
- Systems and software expertise
- Warehouse operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual