Jessica Vazquez
Land O Lakes
Summary
Dynamic Inventory Specialist with proven expertise at The Parts House in optimizing stock levels and enhancing customer satisfaction through effective communication. Skilled in inventory control and problem-solving, I successfully reduced stock shortages and improved warehouse organization, ensuring efficient operations and timely product availability.
Overview
11
11
years of professional experience
Work History
Inventory Specialist
The Parts House
05.2022 - 11.2025
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Utilized inventory management software to track stock movements and maintain accurate records.
- Conducted regular audits to verify stock accuracy and identify areas for process improvement.
- Collaborated with procurement team to forecast inventory needs based on sales trends.
- Developed streamlined processes for receiving, storing, and distributing products within the warehouse.
- Implemented quality control measures to uphold standards in inventory handling and storage.
- Analyzed inventory data to support decision-making regarding product replenishment strategies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Processed required paperwork to expedite handling of shipped and received goods.
Front Desk Receptionist
Maxhealth Center
05.2021 - 04.2023
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Trained new staff on front desk procedures and customer service protocols.
- Implemented efficient filing systems for patient records, improving accessibility and organization.
- Assisted in maintaining inventory of office supplies, ensuring adequate resources for daily operations.
- Developed standard operating procedures to streamline daily reception tasks and improve workflow efficiency.
- Resolved patient inquiries and concerns promptly, fostering positive relationships with clients.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Provided basic technical support for front office equipment, minimizing downtime.
- Organized and maintained files and records to ensure up-to-date documentation.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Pharmacy Billing Specialist
Westminster Pharmacy Services
06.2014 - 04.2019
- Processed and reconciled billing statements for accuracy and compliance.
- Managed invoicing cycles using advanced billing software systems.
- Collaborated with pharmacy team to resolve billing discrepancies efficiently.
- Trained new staff on billing procedures and system functionalities.
- Implemented process improvements that enhanced billing workflow efficiency.
- Analyzed billing data to identify trends and recommend adjustments.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Collaborated with customers to resolve disputes.
- Created improved filing system to maintain secure client data.
- Kept vendor files accurate and up-to-date to expedite payment processing.
Education
High School Diploma -
Freedom High School
Orlando, FL06.2008
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Order picking and processing
- Stocking and organization
- MS office
- Cycle counting
- Heavy lifting
- Basic math
- Material handling
- Error adjustments
- Warehouse operations
- Ordering supplies
- Discrepancy resolution
- Warehouse organization
- Shortage reports
- Shipping coordination
- Verbal and written communication
- Shipping and receiving support
- Problem-solving
- Clear communication
Languages
Spanish
Native or Bilingual
Timeline
Inventory Specialist
The Parts House
05.2022 - 11.2025
Front Desk Receptionist
Maxhealth Center
05.2021 - 04.2023
Pharmacy Billing Specialist
Westminster Pharmacy Services
06.2014 - 04.2019
High School Diploma -
Freedom High School