Jessica Vazquez-Ramos
Marshalltown
Summary
Dynamic professional with a proven track record at Git N Go, enhancing customer satisfaction and leading teams to peak performance. Skilled in customer relationship management and adept at multitasking, I excel in fast-paced environments, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Manager
Git N Go
12.2012 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Janitor
ServiceMaster
09.2017 - 03.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and sanitizing.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Cashier
Dollar General Market
05.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma - General Studies
Grinnell High School
Grinnell, IA05.2000
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Schedule preparation
- Sales management
- Workforce management
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Organizational skills
- Hiring and training
- Scheduling and coordinating
- Schedule management
Languages
Spanish
Limited Working
Timeline
Cashier
Dollar General Market
05.2023 - 10.2023
Janitor
ServiceMaster
09.2017 - 03.2024
Manager
Git N Go
12.2012 - 02.2025
Diploma - General Studies
Grinnell High School
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