Jessica Velasquez
Publix
Stuart,FL
2
Languages
11
years of professional experience
Dynamic retail professional with a proven track record at Publix, excelling in customer service and teamwork. Enhanced customer satisfaction through expert product knowledge and effective problem-solving. Recognized for boosting sales revenue by providing tailored recommendations and maintaining high standards in inventory management and store presentation.
Work History
Sale Associate
11 Years 5 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to restock shelves and maintain inventory levels.
- Trained new associates on customer service protocols and operational procedures effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Meat Wrapper
11 Years 5 Months- Trained new team members on meat wrapping techniques and safety protocols.
- Operated packaging machinery to ensure product freshness and compliance with quality standards.
- Maintained clean and organized workstations to promote efficiency and safety in food handling.
- Collaborated with management to optimize inventory levels and minimize waste during meat processing.
- Offered guests top-notch service, greeting every person and assisting with needs such as locating products.
- Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
- Protected consumers by consistently following food handling and safety guidelines.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Conducted regular inspections of products for quality assurance purposes, removing any items that did not meet standards from display cases promptly.
- Assisted customers in selecting the right cuts of meat for their needs, offering expert advice on preparation methods.
- Minimized spoilage by using first-in-first-out stock management processes.
Education
- Nursing
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Time management
Customer assistance
Customer engagement
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
Product knowledge
Professional appearance
Stocking and receiving
Phone etiquette
FLUENT IN LANGUAGE
Stock replenishment
Display setup
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sale Associate
Publix
02.2015 - 07.2026Read More
Meat Wrapper
Publix
02.2015 - 07.2026Read More
South University
from Nursing
Read More