Jessica Velazquez
Houston
Summary
To obtain a clerical position to incorporate all my education and training into one single profession by expanded office and clerical experiences, gaining meaningful experience in operational and trading skills. Also to gain more business and workmanship skills through hands on opportunities.
Overview
7
7
years of professional experience
Work History
Title Team Lead/ Accounting Clerk
EchoPark Automotive
09.2021 - Current
- Worked on cleaning daily schedules.
- Apply for out of state titles if needed.
- Reassign titles
- Processed all used vehicle information regarding registration in the states in which they will be titled.
- Submitted all legal transfer work to the Department of Motor Vehicles.
- Verified that funds have been collected and the correct lien holder paid off before processing title applications.
- Prepped all new deals sold, placed all paperwork in proper folders for processing.
- Checked RouteOne for funding
- Cleaned TT&L schedule twice a week.
- Processed refund checks to customers.
- Processed sister store and manheim traded titles
- Processed deals into webdealer
- Handled multiple NMVITS hold issues (regarding rejected titles)
- Able to work in difficult situations with customers
- Processed store deposits and product cancellations
- Billed over 500+ deals a month
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members when needed
- Supervised the title department for daily task
- Handled month-end processes and bank reconciliations
- Handled all out of state deals through REGUSA
- Managed 2 Louisiana Echopark delivery centers for title and registration purposes.
- Process duplicate titles as needed
Title Clerk
Foundation 45 Mitsubishi
12.2020 - 09.2021
- Processed all functions as a title clerk
- Communicated with customers to resolve common title issues.
- Entered title and vehicle information into database.
- Processed reserve statements
- Prepared tax and title documents to submit legal transfer work to DMV.
- Assisted in monthly inventory processes
- Managed accounts payable and receivables
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Reconciled company bank recs
- Executed billing tasks and recorded information in company databases.
Title Clerk
Sonic/Echopark Automotive
11.2016 - 03.2020
- Handled a large volume of vehicle titles coming in and out of the office.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, filing, sorting and handling incoming and outgoing mail.
- Perform courier services for all Sonic dealerships.
- Submitted payoff checks for all vehicle trade-ins if payoff submits.
- Entered all data sent via email from Sonic Buyers into a daily CPR report.
- Reconciles the Sonic Shield and Buy fee accounts for close out.
- Worked on cleaning daily schedules.
- Sort and organize paperwork after entering data to file away.
- Organize all paperwork in each deal; check for completeness (clear titles, verify VIN, etc.)
- Apply for out of state titles if needed.
- Maintained responsibility for creating a foundation for a new project, Car Cash.
- Processed the daily billing to be disbursed to the correct stores.
- Reassign titles
- Processed all used vehicle information regarding registration in the states in which they will be titled.
- Submitted all legal transfer work to the Department of Motor Vehicles.
- Verified that funds have been collected and the correct lien holder paid off before processing title applications.
- Prepped all new deals sold, placed all paperwork in proper folders for processing.
- Checked RouteOne for funding
- Cleaned TT&L schedule twice a week.
- Processed refund checks to customers.
- Processed sister store and manheim traded titles
- Processed deals into webdealer
- Handled multiple NMVITS hold issues (regarding rejected titles)
- Able to work in difficult situations with customers
- Processed store deposits and product cancellations
- Billed over 500+ deals a month
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members when needed
- Supervised the title department for daily task
- Handled month-end processes and bank reconciliations
- Handled all out of state deals through REGUSA
- Managed 2 Louisiana Echopark delivery centers for title and registration purposes.
- Process duplicate titles as needed
BMW Title Clerk
Group 1 Automotive Inc
Oct 2013 - Nov 2016
- Processes all new and used vehicles for registration in the state in which they will be titled.
- Submitted all legal transfer work to the Department of Motor Vehicles.
- Verified that funds have been collected and the correct lien holder paid off before processing title applications.
- Developed and maintained a network of DMV contacts and established beneficial professional relationships.
- Handled all dealer trades and prepares Certificates of Origin.
- Maintained a system to verify out-of-state titles.
- Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month.
- Signs over titles for all wholesalers who have paid in full. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work.
- Processes/registers all vehicles in state being titled in.
- Directs title runner in daily routines
- Maintains a professional appearance and a neat work area.
- Monitored reports and followed up on outstanding transactions.
- Processed TT&L for all courtesy deliveries
- Developed and maintained a network of DMV contacts and established beneficial professional relationships.
- Processed title and registration on new and used vehicles using the appropriate resources (electronic transfers, online terminal, mail, courthouse, web dealer)
- Processed all TT&L refunds in Job Router to be processed from posting payments in the correct accounts.
- Any other duties as assigned by supervisor
Education
High School Diploma - undefined
Northbrook High School
Houston, TX2005
Houston Community College
Houston, TXSkills
- MS Office, excel, word
- Filing and data archiving
- Critical thinking
- Proper payment verification
- Routing mail
- Sorting packages
- Works well under pressure
- Invoice processing
- Team building
- Attention to detail
- Customer service-oriented
- Answering incoming calls
- Outlook
- 55 WPM
- ADP drive, Reynolds and Reynolds, Docuware, JobRouter, CDK, DealerTrack
- Multi-task
- Accelerated in learning new credentials
Timeline
Title Team Lead/ Accounting Clerk
EchoPark Automotive
09.2021 - Current
Title Clerk
Foundation 45 Mitsubishi
12.2020 - 09.2021
Title Clerk
Sonic/Echopark Automotive
11.2016 - 03.2020
BMW Title Clerk
Group 1 Automotive Inc
Oct 2013 - Nov 2016
High School Diploma - undefined
Northbrook High School
Houston Community College