JESSICA VELEZ
Delray Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Cleaner Helper
Doctor Mold
06.2023 - 07.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols..
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
Restaurant Team Member
Pizza Rustica
01.2023 - 05.2023
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
Customer Service Manager
Claro Movil Colombia
02.2007 - 06.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Business Administration
Universidad Colegio Mayor De Antioquia
Medellin, Col.06.2002
Skills
- Customer Services
- Efficient
- Gentle
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cleaner Helper
Doctor Mold
06.2023 - 07.2023
Restaurant Team Member
Pizza Rustica
01.2023 - 05.2023
Customer Service Manager
Claro Movil Colombia
02.2007 - 06.2015
Business Administration
Universidad Colegio Mayor De Antioquia
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