Jessica Velez Reyes
Philadelphia,PA
Summary
With a proven track record at Delta by Marriott, I excel in enhancing room cleanliness and guest satisfaction through expert supervision and training. Leveraging skills in cleaning and sanitation, alongside team leadership, I've significantly improved service quality, evidenced by a notable increase in positive guest feedback. My approach combines meticulous attention to detail with a commitment to fostering a collaborative team environment. I have also been "Employee of the Month."
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Delta by Marriot
12.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Managed laundry sorting, washing, drying, and ironing.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Room Attendant/Laundry Attendant
Fairfield Courtyard by Marriott
06.2017 - 05.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Room Attendant
Hyatt Place
03.2014 - 03.2017
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Secretary
Always CPR
01.2012 - 02.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Supervisor
Sunny Planet
08.2011 - 05.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Social Worker
Caribbean University
PUERTO RICO08-2015
Skills
- Cleaning and sanitation
- Customer service-focused
- Task assignment
- Cleaning techniques
- Training and mentoring
- Cleaning bathrooms
- Vacuuming and sweeping
- Room inspection
- Multitasking
- Team Leadership
- Inspection skills
Languages
Spanish
Full Professional
Timeline
Housekeeping Supervisor
Delta by Marriot
12.2022 - Current
Room Attendant/Laundry Attendant
Fairfield Courtyard by Marriott
06.2017 - 05.2018
Room Attendant
Hyatt Place
03.2014 - 03.2017
Secretary
Always CPR
01.2012 - 02.2014
Supervisor
Sunny Planet
08.2011 - 05.2014
No Degree - Social Worker
Caribbean University
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