Jessica Ventar

• Answered customer inquiries via phone, email, and chat.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Maintained a high level of professionalism when dealing with difficult customers.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Developed positive relationships with customers through friendly interactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered customer inquiries and provided accurate information regarding products and services.

• Coordinated with other supervisors, combining group efforts to achieve goals.
• Resolved customer complaints or answered customers' questions.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Used proven techniques to de-escalate angry customers during telephone interactions.

• Managed quality communication, customer support and product representation for each client.
• Assisted customers with company and product complaints.
• Worked as a team member performing customer service duties and product assistance.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Successfully interacted with customers to expedite orders.
• Assisted customers in finding out-of-stock items.
• Assisted approximately 90 customers each day with all types of questions in an inbound call center.

• Put merchandise in assigned area, added tags and secured larger pieces as required.
• Organized storage areas to maximize movement and minimize labor.
• Compared shipment contents with paperwork to support inventory accuracy and records management.
• Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.

Expressed appreciation and invited customers to return to the resort.Managed quality communication, customer support and product representation for each client.

Assisted customers with resort and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Responsible for helping customers in a timely manner and guaranteeing high level of customer service.

Regularly sought opportunities to up sell and add on additional merchandise.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Trained the new associates when hired.