Jessica Vice
Blountsville
Summary
Dynamic professional with a proven track record at Farmers Home Furniture, excelling in account management and customer satisfaction. Skilled in collections processing and adept at boosting sales through effective upselling. Demonstrated ability to surpass goals with exceptional negotiation and interpersonal skills, enhancing client engagement and achieving a significant increase in productivity.
Overview
4
4
years of professional experience
Work History
Collections Agent
Farmers Home Furniture
11.2018 - 11.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Counseled debtors on payment options and arranged installment agreements.
Cell Phone Sales Representative
ABC Phones
11.2015 - 04.2018
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
- Increased store sales by effectively upselling accessories and add-on services to customers.
Education
Associate of Applied Science - Paralegal Studies
Wallace State Community College
Hanceville, AL05-2016
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Goal orientation
- Retail experience
- Retail metrics and goals
- Retail services
Timeline
Collections Agent
Farmers Home Furniture
11.2018 - 11.2019
Cell Phone Sales Representative
ABC Phones
11.2015 - 04.2018
Associate of Applied Science - Paralegal Studies
Wallace State Community College
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