Summary
Overview
Work History
Education
Skills
Accomplishments
Equestrian
Timeline
Generic

Jessica Vidal

Azle,TX

Summary

Experienced signage industry professional with over two decades of delivering exceptional customer service. Skilled in communication, critical thinking, problem-solving, and driving business growth through strategic decision-making. Fosters strong relationships with stakeholders.

Overview

21
21
years of professional experience

Work History

Director of Project Management

Walton Signage
03.2022 - Current
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • In-person meetings with clients at corporate headquarters and on jobsites.

Senior Program Manager/Team Leader Manager

Federal Heath Visual Communications
06.2011 - 03.2022
  • Manage all phases of sales projects from initial contact and acquisition of orders . Including new onboarding customers to establish the account and customer expectations for managing, reporting and billing. Ensuring that the variables of the account were captured and implemented within our company standard process to meet customer needs.
  • Support the project through engineering, manufacturing, installation and invoicing .
  • Work with sales, design, engineering and estimating to create proposals and establish sales orders.
  • Interface and manage communications between landlord, subcontractors, permitting departments, general contractors, and property management firms.
  • Coordinate and manage communications between manufacturing, purchasing, sales, engineering, and other departments within the company.
  • Managed billing forecast for entire team to ensure forecast was meet each month.
  • Leading a team of 6 project and program managers, to ensure accounts are managed per company standard. Training, and assisting where needed.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
  • In-person meetings with clients at corporate headquarters and on jobsites.

Senior Program Manager

Chandler Signs LLC
01.2004 - 06.2011
  • Manage all phases of sales projects from initial contact and acquisition of orders
  • Support the project through engineering, manufacturing, installation and invoicing - including service post installation.
  • Refer to art designs and specifications, previous estimates, contracts, engineering drawings to timely direct sign projects for your team.
  • Interface and manage communications between landlord, subcontractors, permitting departments, attorneys and property management firms.
  • Coordinate and manage communications between manufacturing, purchasing, sales, engineering, and other project management team members.
  • In-person meetings with clients at corporate headquarters and on jobsites.

Education

GED -

North Lake College
Irving, TX
05.2004

Skills

  • Effective communicator
  • Complex problem resolution
  • Project planning expertise
  • Goal-oriented planning
  • Lean and Six Sigma proficiency
  • Supplier relationship management
  • Problem-solving skills
  • Client engagement
  • Team building
  • Customer relationship management
  • Collaborative team development
  • Cross-functional coordination

Accomplishments

    Starting as an assistant program manager with no knowledge in the industry or corporate world. I've worked to create a career as a Senior PM and team lead by always looking for continuous improvement for myself in goals and processes. Along with sharing those improvements with other employees, which has in turn improved our company.

    I've found that the key to all in business and life, is valued communication and collaboration. I feel that knowing and implementing this into my day to day, has been a huge factor in my success to date.

Equestrian

I have a huge passion for horses, I own two horses and they keep me level. It's my release from a hard days work to go ride around to let go of the stress that comes with life. I also compete in cattle sorting events once or twice a year.

Timeline

Director of Project Management

Walton Signage
03.2022 - Current

Senior Program Manager/Team Leader Manager

Federal Heath Visual Communications
06.2011 - 03.2022

Senior Program Manager

Chandler Signs LLC
01.2004 - 06.2011

GED -

North Lake College

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