Jessica Vidana
Santa Clarita,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Dedicated to bettering the customer experience with reliable product education, timely assistance, and respectful conflict management response.
Overview
16
16
years of professional experience
Work History
Receptionist / Store Manager
C'est Lamour Nails
Santa Clarita, CA
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assist in organizing special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Owner-Nail Tech.
Ember Glow, LLC.
Santa Clarita, CA
06.2020 - 09.2024
- Managing time efficiently to complete orders and ship within the requested timeframe.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting.
Rental Agent
J.L. Fisher, Inc.
Burbank, CA
06.2013 - 03.2021
- Drafted quotes, confirmed orders and processed returns to handle rental needs efficiently.
- Generated invoices, processed payment, and accurately managed billing procedures.
- Maintain meticulous records of orders, ensuring accuracy in data entry, as well as reviewing required insurance documents.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed customer complaints and resolved issues to promote satisfaction.
- Reviewed paperwork to determine priorities and set schedules.
- Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
- Assisting the loading dock with order fulfillment and cleaning equipment, both camera dollies and sound booms.
- Working with local customers as well as international.
- Strong customer service skills in person, on the phone, and via email.
- Working with all types of customers at any given time, ranging from students to key grips, production coordinators to accounting.
- Coordinating parcel and freight shipments for both domestic and international customers.
Stable Assistant
Shooting Star Farms
Santa Clarita, CA
06.2012 - 11.2012
- Enhanced horse care by providing daily grooming, feeding, and exercising routines.
- Assisted in maintaining a clean and organized stable environment for optimal horse health and safety.
- Ensured timely turnout for horses by coordinating schedules with trainers and other staff members.
- Supported the training process by preparing horses for lessons, or groundwork sessions as required.
- Assisted riders during lessons by providing guidance on safety procedures and proper horse handling techniques.
Stable Worker/Assistant
Heaven's Hoofprints
Santa Clarita, CA
06.2010 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assist in organizing special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
West Ranch High School
05-2013
Skills
- High-Volume Environments
- Customer Care
- Critical Thinking
- Credit and Debt Card Processing
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Verbal and written communication
- International and domestic shipping
- Data Entry
- Billing and invoicing
- Schedule management
- Self-motivated when working independently as when as with a team
Timeline
Receptionist / Store Manager
C'est Lamour Nails
04.2024 - Current
Owner-Nail Tech.
Ember Glow, LLC.
06.2020 - 09.2024
Rental Agent
J.L. Fisher, Inc.
06.2013 - 03.2021
Stable Assistant
Shooting Star Farms
06.2012 - 11.2012
Stable Worker/Assistant
Heaven's Hoofprints
06.2010 - 08.2012
High School Diploma -
West Ranch High School