Jessica Vigil
White City,OR
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
4
4
years of professional experience
Work History
Jewelry Consultant
Zales The Diamond Store
05.2023 - Current
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Optimized inventory, security and budget controls to keep business operating at streamlined, efficient and cost-effective levels.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Evaluated every incoming piece to document dimensions and existing flaws.
District Manager
Burger King
07.2022 - 03.2023
- Modeled best practices for sales and customer service.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Supervised 7 locations to enforce high-quality standards of operation
- Supervised [Number] locations to enforce high-quality standards of operation
Front of the House Manager
Applebee's Neighborhood Grill & Bar
03.2020 - 07.2022
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Maintained required records of work hours, budgets and payrolls.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Klein High School
Klein, TXSome College (No Degree) -
Rogue Community College
White City, United StatesSkills
- Financing Coordination
- Inventory Control
- Marketing knowledge
- Ordering and Purchasing
- Food Safety Compliance
- Team Development
- Staff Leadership
- Employee Scheduling
- Coaching and Mentoring
- Trained in performance and wage reviews
Timeline
Jewelry Consultant
Zales The Diamond Store
05.2023 - Current
District Manager
Burger King
07.2022 - 03.2023
Front of the House Manager
Applebee's Neighborhood Grill & Bar
03.2020 - 07.2022
High School Diploma -
Klein High School
Some College (No Degree) -
Rogue Community College