Jessica Villagomez
Oak Lawn,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Patient Access Associate I
Ascension Medical Group
11.2020 - Current
- Manage the pre-registration Phreesia link
- Forwarding link to patients for same day surgery appointments
- Verify that updated demographics are in the EPIC system
- Making outbound calls to patients that have not completed the pre-registration
- Collect residuals/prior balances and entering them in HP24
- Verify insurance.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
Patient Service Representative
Lawn Medical Center
12.2019 - 11.2020
- Checked in/out patients
- Answered incoming calls and transferred them to appropriate department
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Patient Service Representative Team Lead
PCC Community Wellness Center
07.2018 - 12.2019
- Aid in the implementation of systems that improves patient flow and patient satisfaction and provide feedback to managers
- Monitor internal and external customer service and ensures quality customer service to all
- Provide coverage for all clerical areas when necessary
- Complete routine clerical assignments, including patient registration, answering telephones, schedules appointments, checking out patients and facilitates collection of co-pays
- Assist manager with reconciliation of daily batches
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
Client Relations Associate
Hinda Incentives
01.2014 - 06.2018
- Respond to all client requests in a timely fashion, both via email and phone
- Prepare monthly Order Comparison Report for top clients
- Work with program manager to resolve any escalated client complaints
- Provide client satisfaction by ensuring all inquires, incidents and problems are resolved according to company security, standards and service level agreements
- Write up manual credits and assist with discrepancies 'as needed.
- Increased client retention rates by proactively identifying potential issues and offering solutions.
- Established strong relationships with clients through regular communication and personalized service.
Customer Service Representative
Hinda Incentives
01.2009 - 01.2014
- Investigate missing orders and file claims to better serve the participants in our program
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched the details of all incentive programs in order to successfully answer all customer questions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Research & Adjustments Senior Associate
ABN-AMRO Services Company
01.2001 - 01.2009
- Adjust large items of $10,000.00 and over
- Adjust customers account for encoding and listing errors
- Communicate with other financial institutions on pending request.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Research & Adjustments Coordinator
ABN AMRO ServicesCompany
01.2000 - 01.2001
- Distributed work to associates on a weekly basis
- Worked one on one with customers to solve disputes and answered questions
- Assisted supervisor to manage work production and service level agreements.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Wholesale Lockbox Data Entry Coordinator
ABN AMRO ServicesCompany
01.1998 - 01.2000
- Distributed bundles to data entry according to deadlines to be keyed
- Made sure pulls were done correctly and to meet deadlines
- Ensure all Service Level Agreements were met.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Streamlined data entry processes for improved efficiency and increased productivity.
- Actively participated in team meetings providing valuable insights that led to process improvements.
- Provided daily supervision, feedback and oversight to direct reports.
Wholesale Lockbox Encoding Operator
ABN AMRO ServicesCompany
01.1997 - 01.1998
- Encoded checks according to deadlines
- Verified tape listings matched the encoded checks
- Ensure all Service Level Agreements were met.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed quality checks to identify finish discrepancies.
Education
High school or equivalent - General Studies
Lourdes High School
Chicago, ILNo Degree - Medical Assisting
Robert Morris University - Illinois
Chicago, ILSkills
- Front Office
- EXCELLENT MULTITASKER
- 10-Key (10 years)
- Loan Officer Experience
- Technical Support
- Insurance Verification
- Office Management
- EMR systems (5 years)
- Medical office experience (5 years)
- Medical scheduling
- Clerical experience
- Epic (2 years)
- PCR (5 years)
- Strong empathy
- HIPAA Compliance
- Patient confidentiality
- Team Leadership
- Money Handling
- Patient check-in
- Data entry proficiency
- Payment Processing
- Customer Service
- Multitasking and Organization
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Associate I
Ascension Medical Group
11.2020 - Current
Patient Service Representative
Lawn Medical Center
12.2019 - 11.2020
Patient Service Representative Team Lead
PCC Community Wellness Center
07.2018 - 12.2019
Client Relations Associate
Hinda Incentives
01.2014 - 06.2018
Customer Service Representative
Hinda Incentives
01.2009 - 01.2014
Research & Adjustments Senior Associate
ABN-AMRO Services Company
01.2001 - 01.2009
Research & Adjustments Coordinator
ABN AMRO ServicesCompany
01.2000 - 01.2001
Wholesale Lockbox Data Entry Coordinator
ABN AMRO ServicesCompany
01.1998 - 01.2000
Wholesale Lockbox Encoding Operator
ABN AMRO ServicesCompany
01.1997 - 01.1998
High school or equivalent - General Studies
Lourdes High School
No Degree - Medical Assisting
Robert Morris University - Illinois