Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jessica Villalobos

Summary

Experienced Project Coordinator with a proven track record in leading cross-functional teams to successfully coordinate project schedules, ensuring timely completion of home renovation initiatives. Developed and implemented comprehensive project documentation processes, enhancing accuracy and accessibility for clients. Managed vendor relationships and procurement processes, optimizing resource allocation and reducing costs while maintaining high-quality standards.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Project Coordinator

Enhance Home and Yard
Albuquerque, New Mexico
04.2019 - Current
  • Led cross-functional teams to coordinate project schedules, ensuring timely completion of home renovation initiatives and enhancing customer satisfaction.
  • Developed and implemented project documentation processes, improving accuracy and accessibility of project information for clients.
  • Managed vendor relationships and procurement processes, optimizing resource allocation and reducing project costs while maintaining quality standards.

Assistant Manager, Customer Service

Plants of the Southwest
Albuquerque, NM
03.2012 - 03.2019
  • Led a team in resolving customer inquiries, enhancing service delivery and improving overall customer satisfaction.
  • Developed and implemented training programs for staff, resulting in increased efficiency and consistent service quality.
  • Streamlined communication processes between departments, fostering collaboration and improving response times to customer needs.

Education

EMT-Basic - Emergency Management

Central New Mexico Community College
Albuquerque, NM
08.2011 - 05.2012

Skills

  • Project scheduling
  • Cross-functional leadership
  • Vendor management
  • Resource allocation
  • Customer satisfaction
  • Project documentation
  • Cost optimization
  • Client communication
  • Quality standards
  • Time management
  • Issue resolution
  • Documentation accuracy
  • Project coordination
  • Specification detailing
  • Good judgment
  • Conflict resolution
  • Subcontractor oversight
  • Attention to detail

Languages

Spanish
Full Professional

References

References available upon request.

Timeline

Project Coordinator

Enhance Home and Yard
04.2019 - Current

Assistant Manager, Customer Service

Plants of the Southwest
03.2012 - 03.2019

EMT-Basic - Emergency Management

Central New Mexico Community College
08.2011 - 05.2012
Jessica Villalobos