Jessica Villanueva Zambrano
Forest Grove,OR
Summary
Dynamic and results-oriented professional with extensive experience in document management and customer service, notably at Royal Moore Subaru. Excelled in creating efficient filing systems and enhancing customer satisfaction through effective communication in both Spanish and English. Proven ability in data entry and managing multi-line phone systems, contributing to streamlined operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Clerical Staff
Royal Moore Subaru
Hillsboro, OR
09.2020 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
Medical Receptionist
Corazón Chiropractic
Hillsboro, Or
04.2022 - 11.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Receptionist
Oregon Berry Packing Inc.
Hillsboro, OR
06.2016 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Forest Grove High School
Forest Grove, OR05.2015
Skills
- Document Management
- Filing systems
- Data Entry
- Excel spreadsheets
- Customer Service
- Multi-line phone proficiency
- Appointment Scheduling
- Mail handling
- Spanish & English Fluency
Timeline
Medical Receptionist
Corazón Chiropractic
04.2022 - 11.2022
Clerical Staff
Royal Moore Subaru
09.2020 - 11.2023
Receptionist
Oregon Berry Packing Inc.
06.2016 - 08.2021
High School Diploma -
Forest Grove High School