Jessica Villarreal
Phoenix,AZ
Summary
Detail-Oriented Warehouse Associate with over two years of experience in a production environment specializing in loading and unloading, packing, shipping, and quality control. Dedicated to maintaining safety standards to improve operation efficiency.
Overview
2027
2027
years of professional experience
Work History
Picker
Nellis Auction
Phoenix, AZ
12.2025 - Current
- Reading and interpreting pick tickets or digital orders using scanners and tablets to locate items accurately.
- Pulling products from shelves, racks, or bins, and ensuring the correct quantity, size, and type. Updating inventory
- Wrapping, labeling, and packing items securely for shipment, then transfer them to loading docks.
Package Handler
OnTrac
Phoenix, AZ
07.2025 - 12.2025
- Sort and scan, label and route packages by destination to streamline loading process. Unloading and loading trucks effectively
- Pallet jack operator, cart builder, cart loader, and line loader.
- Maintained clean and organized work area to promote safety efficiency.
Apparel Processor
ThredUp
Phoenix, AZ
2025 - 06.2025
- Process and inspect second hand clothing for online resale.
- High attention to detail to approve or denied resale items after thoroughly inspecting items. Clothing, jewelry, accessories, hand bags, and purses.
- Operated scanning equipment and take photos of all items.
Package Handler
FedEx:Ground
Phoenix, AZ
01.2024 - 06.2025
- Loading and unloading trucks quickly and effectively.
- Smalls packing all small item high pasted.
- Pushing, pulling, lifting, and carrying various size packages.
- Monitored inventory levels.
- Followed safety protocols consistently .
- Adapted quickly to changing priorities in a fast -paced environment.
Customer Care Agent
Progress Residential
Tempe, AZ
08.2023 - 12.2023
- Provide exceptional customer support to prospective and current resents.
- Resolve customers inquiries via phone and email, ensuring prompt and effective solutions.
- Documented interaction in CRM system, maintaining accurate records for follow-up actions.
- Collaborated with team members to streamline processes, enhancing operation efficiency.
Fraud Operations Specialist
Wells Fargo
Chandler, AZ
01.2022 - 08.2023
- Answer incoming calls from customer's regarding their fraud and claims accounts.
- .Tracking and monitoring legal and illegal transactions on customers financial accounts.
- Processed provisional and final credit credit on customers accounts. Reversed all credits if necessary.
- Analyzed claim documentation to ensure compliance with company policies and regulatory standards.
Eligibility Specialist
Desert Kidney Associates
Mesa, AZ
03.2021 - 01.2022
- Evaluated patient eligibility for medical services, ensuring compliance with insurance requirements.
- Collaborated with healthcare providers to gather necessary documentation for claims processing.
- Resolved discrepancies in patient accounts through meticulous research and analysis of record.
- Handled prior authorizations
- Verified patient's insurance coverage via online portals.
Insurance Verification Specialist
McKesson
Scottsdale, AZ
08.2020 - 12.2020
- Analyzed insurance coverage options, providing recommendations to clients based on individuals needs and preferences.
- Coordinated communication between clients and insurance providers, resolving issues promptly to enhance customers satisfaction.
- Manage policy renewals and adjustments, maintaining accurate records within the claims management system.
SR Specialist Customer Advocate
Santander Consumer USA
Mesa, AZ
01.2018 - 08.2020
- Manged and resolved inbound calls for high-stakes or escalated customer issues and complaints.
- Identifying the underlying issue causing customer complaints to prevent future occurrences.
- Created detailed, clear, and professional reports for executive leadership.
- Communicated complex technical, regulatory, or operational issues simply and empathetically to customers.
Lease Coordinator II
Santander Consumer USA
Mesa, AZ
01.2017 - 01.2018
- Managed the end-to end leasing process within financing and leasing process, focusing on documentation accuracy, funding, and customer service.
- Manage the funding process, including internal approvals and reconciliation between documents and funds.
- Primary point of contact for inquires regarding lease term payments, and end-date term options.
Late Stage Account Manager
Santander Consumer USA
Mesa, AZ
01.2016 - 01.2017
- Managed high - risk , severely delinquent auto loan accounts.
- Made outbound calls to customers with significantly overdue payments, negotiating payment plans, set up payment arrangements, and mitigating loss for the company.
- Skip trace strategies to reduce delinquency and improve resolution of outstanding debts.
- Trained and mentored new hires on best practices for collections management and dispute resolution.
Student Loan Advisor
Delta Career Education Corporation
Tempe, AZ
01.2013 - 01.2016
- Made outbound calls to student regarding their delinquent student loans.
- Assisted with forbearance's and loan consolidation to bring loans current.
- Skip trace on high delinquent account to prevent accounts from defaulting.
- Will also reach out to student to enroll or re-enroll in college.
Education
High School Diploma -
Lamson
Tempe, AZ12-2001
Skills
- Order picking and packing
- Shipping and receiving
- Barcode scanning
- Warehouse safety
- Loading and unloading
Timeline
Picker
Nellis Auction
12.2025 - Current
Package Handler
OnTrac
07.2025 - 12.2025
Package Handler
FedEx:Ground
01.2024 - 06.2025
Customer Care Agent
Progress Residential
08.2023 - 12.2023
Fraud Operations Specialist
Wells Fargo
01.2022 - 08.2023
Eligibility Specialist
Desert Kidney Associates
03.2021 - 01.2022
Insurance Verification Specialist
McKesson
08.2020 - 12.2020
SR Specialist Customer Advocate
Santander Consumer USA
01.2018 - 08.2020
Lease Coordinator II
Santander Consumer USA
01.2017 - 01.2018
Late Stage Account Manager
Santander Consumer USA
01.2016 - 01.2017
Student Loan Advisor
Delta Career Education Corporation
01.2013 - 01.2016
Apparel Processor
ThredUp
2025 - 06.2025
High School Diploma -
Lamson