Hi, I’m
Jessica Villegas
Leader
Oregon,OH
Summary
Adaptable, results oriented and transformational leader with an ability to work independently and develop opportunities that further exceed organizational goals. Authorized to work in the US for any employer
Overview
20
years of professional experience
2
years of post-secondary education
Work History
ProMedica Health SystemPerrysburg, OH
Practice Supervisor
12.2020 - Current
Job overview
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance, policies and procedures when managing annual budget.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed electronic patient records using the EPIC electronic records system, encompassing data entry and administrative functions related to scheduling, insurance, billing and accounts receivable.
- Established and implemented effective workplace procedures greater than organizational standards.
- Communicated effectively with staff members, physicians, Leadership and patients, employing active listening and interpersonal skills.
- Collaborate with Physicians to develop business strategies and patient services.
- Monitor and organize the inventory for medications and medical equipment.
- Recruited, hired and trained staff.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Mercy Health
Patient Connections Supervisor
11.2016 - 03.2019
Job overview
- Oversaw a busy call center that provided Registration, Billing and Scheduling services to over 65 Primary and Specialty practices in Northwest Ohio.
- Collaborated with Physicians, Regional Managers and practice personnel to ensure customer satisfaction.
- Successfully recruited, hired and trained the department.
- Successfully met ministry metric goals.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Delegated tasks to administrative support staff to organize and improve department efficiency.
- Demonstrated thorough knowledge of all phases of the revenue cycle process including scheduling, financial clearance and denial management.
- Evaluated over 40 employee's work performance and initiated promotions, transfers and disciplinary action when necessary.
- Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Sunshine CommunitiesMaumee, OH
Senior DSP Community Manager
09.2012 - 10.2017
Job overview
- Established a positive relationship with multiple community churches for the employment of individuals with Developmental Disabilities
- Successfully developed a day to day work program that met Medicaid employment standards for individuals with developmental disabilities
- Evaluated employee's work performance and initiated promotions, transfers and disciplinary action when necessary
- Lead monthly staff meetings and coordinated mandatory state trainings
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Monitored progress and documented patient health status changes to keep care team updated.
Norplas IndustriesNorthwood, OH
Production Supervisor
08.2004 - 11.2009
Job overview
- Collaborated with production managers, engineers, molding techs, maintenance and production team members to meet aggressive production demands.
- Successfully organized fast and efficient teams to meet aggressive production goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Executed personnel actions, such as hiring, evaluations, and promotions.
- Lead daily meetings to set production goals.
- Conducted employee training in equipment operations, work and safety procedures and assigned employee training to experienced workers.
- Utilized lean practices to balance workflow and alleviate redundancy.
Education
OWENS COMMUNITY COLLEGE
A.A from Political Science
08.2003 - 12.2005
Skills
Hiring and recruitment
Multidisciplinary team collaboration
Relationship building and retention
Practice management
Training and mentoring
File and record management
Referral management
Electronic health records
Budgeting
Key Performance Indicators
Staff training/development
Effective leader
Schedule optimization
Financial Management
Timeline
Practice Supervisor
ProMedica Health System
12.2020 - Current
Patient Connections Supervisor
Mercy Health
11.2016 - 03.2019
Senior DSP Community Manager
Sunshine Communities
09.2012 - 10.2017
Production Supervisor
Norplas Industries
08.2004 - 11.2009
OWENS COMMUNITY COLLEGE
A.A from Political Science
08.2003 - 12.2005