Jessica Villnave
Interlachen,FL
Summary
Dynamic and results-oriented professional with extensive experience at USPS, adept in customer service and inventory management. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication skills and a commitment to excellence. Mentored staff, significantly improving team efficiency. Proven track record of exceeding productivity goals, embodying reliability and a strong work ethic.
Overview
7
7
years of professional experience
Work History
RCA
USPS, United States Postal Service
11.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
OPD/Cashier/Door Greeter
Walmart
06.2017 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Welder
J&S Welding and Fabrications
03.2022 - 02.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Inspected welds and checked critical measurements to meet specifications.
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Prepared welding equipment to perform advanced welding work.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Utilized blueprints and diagrams to compare finished products against design specifications.
- Reduced workplace accidents through strict compliance with safety regulations and guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Delivered high-quality customer service as a reliable and skilled welder, contributing to positive company reputation and repeat business.
- Assisted in blueprint reading and interpretation for accurate alignment of parts during assembly process.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Optimized material usage by accurately measuring and cutting required components prior to welding.
- Collaborated with team members for seamless project execution, improving overall productivity.
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Chipped off excess weld, slag, and spatter using hand tools.
- Provided support in developing custom jigs/fixtures to facilitate more efficient production workflows.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Developed customized welding techniques for unique materials, optimizing fabrication processes.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
- Troubleshot technical issues during the welding process, minimizing downtime on projects.
- Strengthened client relationships by delivering consistent, high-quality workmanship on all projects.
- Mentored junior welders, sharing knowledge to enhance their skill sets and career development.
- Addressed potential hazards or equipment malfunctions to prevent serious problems.
- Streamlined work processes through effective communication with supervisors and team members about project requirements and progress updates.
- Facilitated cross-department communication, ensuring projects stayed on schedule with clear updates and coordination.
- Improved project completion times by streamlining welding processes for structural components.
- Assisted in project estimation by providing accurate time and material assessments for welding tasks.
- Improved customer satisfaction by delivering custom welding projects ahead of scheduled deadlines.
- Ensured compliance with all regulatory standards, keeping documentation updated and accessible.
- Optimized welding supply inventory, preventing project delays by ensuring all necessary materials were on hand.
- Increased operational lifespan of equipment with regular maintenance and timely repairs.
- Optimized fuel usage during welding operations, contributing to cost savings and energy efficiency.
- Led team training sessions, boosting overall skill levels with advanced welding techniques.
- Collaborated on design of custom metalwork projects, meeting client specifications with innovative solutions.
- Maintained high standard of quality control, ensuring all welds met or exceeded industry standards.
- Enhanced workshop safety by consistently adhering to all safety protocols and conducting regular equipment checks.
- Conducted rigorous post-weld inspections to guarantee structural integrity of each piece.
- Supported junior welders through mentorship, enhancing team capabilities with shared knowledge and experience.
- Solved complex welding challenges by applying specialized techniques in MIG, TIG, and Stick welding.
- Enhanced aesthetic appeal of final products with skilled finishing techniques for smooth and clean welds.
- Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
- Welded metal components in vertical, overhead and flat positions.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Inspected welds for accuracy and conformance to specifications.
- Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
- Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
- Evaluated and tested various soldering materials for accuracy.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Inspected parts and components for defects in soldering process.
- Replaced faulty parts and components in soldering process.
- Suggested improvements to soldering process to increase efficiency.
- Assisted in training new solderers on soldering procedures.
- Monitored and documented soldering results.
Crew Member
McDonald's
06.2017 - 03.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Boosted repeat customer rates by providing friendly and engaging service.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Improved team morale, leading to increased productivity and reduced turnover.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Perimeter/Debone
Wayne Farms LLC Decatur Fresh Processing Facility
07.2018 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
N/A - N/A
Interlachen High School
Interlachen, FL03.2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- POS system operations
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Order packaging
- Decision making aptitude
- Daily reporting
- Order verification
- Reports and documents
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in software
- Regulatory compliance
- Sales techniques mastery
- Liquor regulations and compliance
- Expense tracking
- Spirit, wine, and beer expertise
- Multitasking and organization
- Organizational growth
- Clear communication
- Data entry
- Empathy and patience
- Training and onboarding
- Basic math
- Upselling techniques
- Visual merchandising
- Ordering and stocking
- Online orders preparation
- Financial records oversight
- Hospitality and accommodation
- Scanner operations
- Gift card handling
- Checkout monitoring
- Problem-solving
Timeline
RCA
USPS, United States Postal Service
11.2023 - 08.2024
Welder
J&S Welding and Fabrications
03.2022 - 02.2023
Perimeter/Debone
Wayne Farms LLC Decatur Fresh Processing Facility
07.2018 - 04.2020
OPD/Cashier/Door Greeter
Walmart
06.2017 - 11.2024
Crew Member
McDonald's
06.2017 - 03.2022
N/A - N/A
Interlachen High School