Jessica Vogel
Lawton,OK
Summary
I significantly enhanced customer satisfaction and retention at Just 4 K9's & Kitty 2. Leveraging multitasking and problem-solving skills, I excelled in fast-paced environments, consistently meeting client needs while fostering trust and loyalty.
As a customer service professional, I have become adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
15
15
years of professional experience
Work History
Dog Groomer
Just 4 K9s & Kitty 2
12.2018 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Front Desk Receptionist
Just 4 K9's & Kitty 2
10.2016 - 12.2018
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Veterinary Assistant
Oak Ridge Animal Center
10.2014 - 09.2016
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
Support Team Associate
JCPenney
02.2011 - 10.2014
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Contributed to positive team culture, driving motivation and productivity among peers.
Secretary
ABC Contracting
08.2009 - 11.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Elementary Education
Cameron University
Lawton, OKSkills
- Animal handling expertise
- Reliability and punctuality
- Problem-solving abilities
- Multitasking Abilities
- Time management abilities
- Call center experience
- Business growth and retention
- Customer Engagement
- Professionalism
Timeline
Dog Groomer
Just 4 K9s & Kitty 2
12.2018 - Current
Front Desk Receptionist
Just 4 K9's & Kitty 2
10.2016 - 12.2018
Veterinary Assistant
Oak Ridge Animal Center
10.2014 - 09.2016
Support Team Associate
JCPenney
02.2011 - 10.2014
Secretary
ABC Contracting
08.2009 - 11.2010
No Degree - Elementary Education
Cameron University
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