Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jessica Vogl

Davie

Summary

Dynamic and detail-oriented professional with extensive experience at the Veterans Administration, excelling in HIPAA compliance and critical thinking. Proven track record in enhancing patient satisfaction and optimizing clinic operations. Adept at staff training and fostering teamwork, consistently delivering exceptional customer service in high-pressure environments.

Overview

37
37
years of professional experience

Work History

Lead Medical Support Assistant

Veterans Administration
07.2018 - 08.2025
  • Reduced administrative errors through meticulous attention to detail in documentation management processes.
  • Provided compassionate customer service, addressing patient concerns and fostering positive relationships between patients and healthcare providers.
  • Implemented innovative solutions for office organization, optimizing overall workflow efficiency.
  • Managed inventory levels for medical supplies and equipment, placing orders as needed while staying within budget constraints.
  • Collaborated with interdisciplinary teams to optimize care coordination for patients with complex needs.
  • Optimized clinic operations during peak hours through effective time management strategies tailored specifically for high-volume periods.
  • Ensured accurate record-keeping of patient information, maintaining strict confidentiality in compliance with HIPAA regulations.
  • Facilitated communication between patients, families, and medical staff members to ensure everyone remained informed about ongoing treatment plans and progress updates.
  • Streamlined appointment scheduling process for better patient experience and reduced wait times.
  • Improved patient satisfaction by providing efficient and timely support to medical professionals.
  • Exceeded patient satisfaction targets by consistently providing empathetic support and addressing their individual needs throughout the healthcare process.
  • Supported the development of staff training programs to enhance team performance and improve service quality.
  • Served as a key resource for new employees by providing comprehensive orientation training on department procedures and expectations.
  • Enhanced team productivity by proficiently delegating tasks and coordinating daily operations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Oversaw timekeeping and scheduling for 21 clerks across four outpatient clinics, ensuring accuracy and compliance with organizational policies.

Advanced Medical Support Assistant/Surgical Secret

Veterans Administration
06.2015 - 07.2018
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Answered and extended calls in a prompt, professional, accurate and courteous manner.
  • Assisted the surgical teams with problem solving for the clinic, consults and OT schedules.
  • Notified patients of upcoming appointments and surgeries.
  • Notify leadership of any recurring issues.
  • Train onboarding employees

Medical Support Assistant

Veterans Administration
11.1988 - 06.2015
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Assigned to inpatient care units
  • Collected medical information to handle admitting/transfer and discharge procedures.
  • Update new patient information on every patient if needed.
  • Prepare hardback charts with necessary paperwork for physicians and nurses.
  • Interact with visitors and patients and share required information.
  • Coordinate with unit heads and gather updated information on vacant beds.
  • Answer phone and schedule appointments.
  • Provided friendly and efficient service to patients and their family members.
  • Provider assistance to supervisory staff when needed by acting as supervisor or lead clerk.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06-1986

Skills

  • Critical thinking
  • HIPAA compliance
  • Staff training and development
  • Insurance verification
  • Thorough understanding of medical terminology and administrative functions of healthcare settings
  • Excellent customer service skills
  • Strong team player

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Supervised team of 20 staff members.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Lead Medical Support Assistant

Veterans Administration
07.2018 - 08.2025

Advanced Medical Support Assistant/Surgical Secret

Veterans Administration
06.2015 - 07.2018

Medical Support Assistant

Veterans Administration
11.1988 - 06.2015

High School Diploma -

Hialeah High School