Jessica Vohs
Whitestone,NY
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Customer Service Supervisor
Dickinson Group
Garden City, NY
10.2009 - Current
- Created training materials that improved team knowledge and skills.
- Managed scheduling to maintain adequate coverage during peak
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Built positive rapport with customers and team members, fostering a collaborative work environment.
- Interviewed, hired and trained staff to meet company objectives.
- Reviewed complex insurance policies to determine coverage eligibility.
- Oversaw documentation for insurance claims, ensuring compliance with regulations.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Identified discrepancies in the patient's insurance coverage or benefits, ensuring accuracy of data entered into the system.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Educated patients on their insurance benefits and coverage limitations.
Education
Bachelor of Science - Business Management
Molloy College
Rockville Centre, NY 09.2005 - 05.2007
Skills
- Customer relationship management
- Training and mentoring
- Conflict resolution
- Time management
- Multitasking abilities
- Excellent communication skills
Timeline
Customer Service Supervisor
Dickinson Group
10.2009 - Current
Bachelor of Science - Business Management
Molloy College
09.2005 - 05.2007