Jessica Volski
Dayton ,KY
Summary
Proven leader and empathetic caregiver with a track record of enhancing client satisfaction at Comfort Keepers. Excelled in fostering safety, independence, and well-being, while managing Chipotle Grill to boost team performance and customer relations. Skilled in problem-solving and exceptional time management, achieving significant improvements in operational efficiency and client care quality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Giver
Comfort Keepers
03.2021 - 10.2024
- Engaged client in physical and mental activities to sustain quality of life.
- Maintained clean and well-organized environment for client happiness and safety.
- Fostered relationship with client, providing companionship and counseling.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Monitored health and well-being of each client, including any significant health changes.
- Prepared food and helped patients eat to support healthy nutrition.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Manager
Chipotle Grill
10.2016 - 09.2024
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Recruited and hired qualified candidates to fill open positions.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in all store operations.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
- Completed daily sales reports and analyzed metrics to identify trends.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Education
Business Administration
Gateway Community And Technical College
Covington, KYHigh School Diploma -
Dayton High School
200 Green Devil Ln, Dayton, KY05.2009
Skills
- Client satisfaction
- Housekeeping
- Proper phone etiquette
- Problem resolution
- Exceptional time management
- Focused and detail-oriented
- Adaptive team player
- Problem-solving abilities
- Conflict mediation
- Customer relations
- Project management abilities
- Punctuality
- Organizational skills
- People skills
- Reliable and trustworthy
- Multitasking
- Work ethic
- Friendly, positive attitude
- Communication
Certification
Serve safe certified
Timeline
Care Giver
Comfort Keepers
03.2021 - 10.2024
Manager
Chipotle Grill
10.2016 - 09.2024
Business Administration
Gateway Community And Technical College
High School Diploma -
Dayton High School