Jessica Vongsamphanh
Fort Collins,CO
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
Work History
Style Consultant
Target
10.2021 - 09.2023
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Developed a loyal client base through exceptional customer service and tailored styling advice.
- Enhanced store sales by creating visually appealing merchandise displays to showcase current trends.
- Conducted comprehensive wardrobe assessments for clients, identifying gaps and recommending key pieces for versatile styling options.
- Organized and facilitated in-store events to promote new collections, generating interest and boosting sales.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Stayed up-to-date on industry trends, enabling informed guidance for clients seeking the latest styles.
- Assisted customers in selecting appropriate accessories to complement their outfits, enhancing overall aesthetics and boosting sales of additional items.
- Mentored junior style consultants, sharing best practices for effective consultations and relationship-building techniques.
- Improved store reputation by consistently delivering outstanding results in personal styling sessions, leading to increased word-of-mouth referrals.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
- Performed personal shopping functions on behalf of customers.
Team Member
Chipotle
07.2020 - 07.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Business Administration - Business Administration
Colorado State University
Fort Collins, CO05.2026
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2022
Skills
- Tailoring Recommendations
- Brand Awareness
- Active Listening
- Project Management
- Attention to Detail
- Adaptability
- Conflict Resolution
- Customer Service
- Visual Merchandising
- Time Management
- Client Relationship Building
- Creative Problem Solving
- Product Expertise
- Merchandising Abilities
- Cash Register Operation
- Product Restocking
- Customer Assistance
- Cash Handling
- POS Systems
- ID Verification
- Cash Handling and Management
Timeline
Style Consultant
Target
10.2021 - 09.2023
Team Member
Chipotle
07.2020 - 07.2021
Bachelor of Business Administration - Business Administration
Colorado State University
High School Diploma -
Cherokee Trail High School