Jessica Vongsayarath
Hickory,NC
Summary
Patient Unit Secretary certified in medical assisting with extensive experience in field. Recognized as an excellent problem-solver able to work in high-pressure, time-driven environment. Communicate professionally with medical providers, colleagues, and patients. Skilled in EMR charting and records management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Emergency CNA 1/ Unit Secretary
Catawba Valley Medical Center
08.2015 - Current
- Admit patients, record assigned room, and printed patient labels on admission to hospital
- Safeguard confidentiality of patient information by consistently following patient protection standards
- Coordinate patient appointments and provided instructions for examinations and procedures
- Compile complete patient record with all admission, transfer, and discharge information
- Deliver excellent service experience with friendly, compassionate, and helpful demeanor
- Maintain compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Facilitate flow of communication and information to all members of department
- Support medical unit by answering multi-line phones and providing clerical support
- Issue intake and new patient forms, hospital policies, and legally-required documents.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained clean, organized work environment for optimal efficiency in delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Organized paperwork such as charts and reports for office and patient needs.
- Assisted with training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on unit floor.
- Maintained current and accurate medical records for patients.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as liaison between unit secretary team and other departments within hospital, fostering strong working relationships that benefited overall facility function.
- Upheld high standard of patient service by addressing concerns and resolving issues in timely, empathetic manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Performed various administrative tasks by filing, copying and faxing documents.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
Surgical CNA 1
Frye Regional Medical Center
03.2024 - 05.2024
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Met targets consistently by working hard and with strong attention to detail
- Kept inventory levels optimized and supplies organized for forecasted demands
- Taught junior employees how to perform tasks such as preparing patients for surgery, emptying and documenting drains, inserting and removing Foley catheters and completing post op vitals
- Supported surgical operations by completing assignments with strong focus on quality and performance
- Satisfied patients every day with fast, friendly, and knowledgeable support for post op needs
- Carried out high-quality CNA work with little oversight
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Satisfied patients by delivering speedy and expert service for all patient needs
- Reviewed activities regularly to identify opportunities for improvement
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Ensured complete documentation when entering data into EMR system
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Supported social and emotional needs of patients by providing caring companionship
- Documented clinical information in patient medical records daily
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Responded appropriately to symptoms and behavior
- Documented vital signs like temperature and blood pressure to track medical symptoms and progress of treatments
- Applied correct aseptic and sterile techniques and used appropriate personal protective equipment
- Maintained confidentiality concerning treatment and personal information
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
CNA
Lutheran Home Hickory West
06.2005 - 03.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
General Education - Nursing
Caldwell Community College
Lenoir, NCAssociate Degree in Nursing - Nursing
Catawba Valley Community College
Hickory, NCSkills
- Emergency first aid
- Emergency preparation and training
- Electronic charting
- Infection control procedures
- Clinical documentation
- Bed preparation
- First aid and CPR
- Health education
- Patient evaluations
- Patient observation
- Monitor vitals
- Transport patients
- Behavior redirection
- Mobility assistance
- Medical equipment operation
- Specimen collection
- Patient Care
- Basic Life Support
- Patient Transfers
- Safety Precautions
- HIPAA Compliance
- End of life care
- Patient Assessments
- Specimen Collection
- Transporting patients
- Observing responses
- Medical Records Management
- Pediatric Care
- Catheter Care
- Patient Observation
Timeline
Surgical CNA 1
Frye Regional Medical Center
03.2024 - 05.2024
Emergency CNA 1/ Unit Secretary
Catawba Valley Medical Center
08.2015 - Current
CNA
Lutheran Home Hickory West
06.2005 - 03.2009
General Education - Nursing
Caldwell Community College
Associate Degree in Nursing - Nursing
Catawba Valley Community College
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