Jessica Voss
Moore,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, problem solving, self-confident and work well under pressure due to prior EMT experience. Reliable, empathetic and friendly while maintaining a high level skillset to adapt to required needs. I have a lot to offer the right employer with proficient skills in most commonly used applications and tools in today's work environments and have worked remotely for 3 years total in prior and current jobs with no issues for accountability.
Overview
7
7
years of professional experience
Work History
Case Manager Assistant
Terra Firma Solutions Inc
05.2021 - Current
- Responsible for keeping track of service members records, uploading and faxing off requests per case managers request, detail oriented, self sufficient problem solving with multiple emails received from many sources a day.
- Responsible for maintaining up to date spreadsheets, working in excel and Microsoft office for most all duties, proficient in Excel/Word/Office/Teams usage and pulling several different reports.
- Familiar with military programs such as JLV, MODS, MEDCHART, MEDPROS
- Responsible for attending monthly meetings with military personnel, taking notes, updating spreadsheet with needs and ensuring all requests are taken care of in a timely manner while meeting all deadlines
- Working independently to make sure all requests are fulfilled by certain time frame, calling medical records to check up on requests and are received, uploading received documentation same day and processing in all charting areas all while responding to emails as needed
- Very familiar with remote work, have been working remotely due to building condition for over 1 year with this company
Assistant Property Manager
Pioneer realty
01.2021 - 05.2021
- Maintain a high standard of customer service and good attitude to keep people coming back to rent from the company.
- Responsible for large amounts of money, cash/checks (upwards of 100k at times) and answering the telephone at times, answering owner/tenant questions as well as deposit all receipts/monies prior to bank close each day and uploading all deposits into Quickbooks
- Quick books, excel, Yardi experience.
- Documentation filing, preservation of sensitive material, background checks on prospective tenants.
- Maintain accurate resident records/organizes and files all applicable reports, leases, and paperwork.
- Accepts service requests from residents and routes to maintenance for prompt processing.
- Proficient Excel/Word/Office skills as used every day.
- Excellent face value customer service as well as phone customer service.
Customer Service/Customer Support Services
MidFirst Bank
05.2016 - 12.2020
- Worked initially in Customer Support/call center and was quickly moved into CSS where I worked on mortgage assumptions, mortgage payoffs, and attorney authorizations as well as many other tasks as needed.
- Performed managing over 50+ calls a day in the call center
- Money handling to send checks to cashiers, large sums of money.
- Researching FDCPA information for attorney authorizations.
- Calculating mortgage payoff information which was extremely time sensitive and needed to be extremely accurate.
- Proficient Excel/Word/Office skills as used every day.
- Maintain accurate mortgagor records/organizes and files all applicable paperwork, mortgage records.
- Documentation filing, preservation of sensitive mortgagor material.
- Facilitated communication between clients and other service providers.
- Responsible for working remotely for nearly a year at the start of covid precautions
Education
High school diploma or GED -
Vanguard High School
Ocala, FL04.2004
EMT-B - Health Sciences
Central Florida Community College
Ocala, FL04.2004
Skills
- Good Telephone Etiquette
- Planning and Coordination
- Multitasking Abilities
- Teamwork and Collaboration
- Critical Thinking
- Attention to Detail
- Data Entry
- Decision-Making
- Self-Motivated
- Active Listening
- Training and Development
- Dependable and Responsible
- Flexible and Adaptable
- Office Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
Timeline
Case Manager Assistant
Terra Firma Solutions Inc
05.2021 - Current
Assistant Property Manager
Pioneer realty
01.2021 - 05.2021
Customer Service/Customer Support Services
MidFirst Bank
05.2016 - 12.2020
High school diploma or GED -
Vanguard High School
EMT-B - Health Sciences
Central Florida Community College
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