Jessica Wagenman
Carlsbad,CA
Summary
Enthusiastic leader with ten years of experience in hospitality and marketing. Proficient in team leadership, customer service, and event planning, ensuring operational excellence and guest satisfaction. Demonstrates a strategic approach to achieving business goals and enhancing team productivity.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Travel and Leisure
San Diego, California
04.2025 - Current
- Recruit, train, and supervise concierge staff.
- Motivate the team to meet service standards and performance goals.
- Support marketing initiatives, including promotional events and local push pieces.
- Ensure a smooth check-in experience and guest satisfaction during property stays.
Executive Marketing Team Leader
Hyatt Vacation Club
Escondido, California
11.2020 - 04.2025
- Train Marketing team on brand standards and core values.
- Adapt to new business practices, ensuring seamless transition and operational continuity for team to implement.
- Address guest challenges promptly, ensuring compassionate and effective resolutions.
- Manage employee schedules using excel. Utilize 90-day data-driven strategies to exceed monthly sales targets, ensuring alignment with overall business goals.
- Build relationships with resort-wide departments, immediate team members, and repeat guests.
Event Specilaist
Marriott
Carmel Mountain , CA
10.2018 - 03.2019
- Led the Front Desk team, ensuring smooth daily operations and exceptional customer satisfaction.
- Coordinated reservations for meeting rooms and events, enhancing client retention.
- Engaged local companies to secure repeat business contracts, driving revenue growth
Shift Supervisor
Starbucks
Escondido, California
03.2016 - 10.2018
- Streamlined café and drive-thru operations, ensuring adherence to Starbucks' high standards.
- Optimized team coordination during peak hours, reducing customer wait times.
- Oversaw inventory management and order processes, maintaining stock levels efficiently.
Skills
- Hospitality
- Marketing
- Customer service
- Team leadership
- Event planning
- Staff training
References
Grace Taylor (619) 289-3678
Jacey Wagner (5300 518-9135
Accomplishments
Customer Service Highlights/Awards
- Jessica is a gem! Always friendly, knowledgeable, and a real blessing.
- Our VIP check-in person, Jessica, was highly professional and friendly. She did her best to get us checked in on time, and when we had to wait 3.5 hours to get into our unit. She gave us a $100 room credit.
- Jessica W. check in at the Kiosk. Very professional, understood what I needed to check into 10 units. She checked to see what rooms were cleaned so they could be occupied by the guests that had arrived.
- Awards - Unsung Hero Award, Eager Beaver Award, and 2023 Marketing Champion.
Timeline
Assistant Manager
Travel and Leisure
04.2025 - Current
Executive Marketing Team Leader
Hyatt Vacation Club
11.2020 - 04.2025
Event Specilaist
Marriott
10.2018 - 03.2019
Shift Supervisor
Starbucks
03.2016 - 10.2018
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