Jessica Waggoner Norris
Henrico,VA
Summary
Fast-thinking Emergency Medical Technician with 20 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care. Dependable EMT effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
EMT /System Status Controller
Richmond Ambulance Authority
03.2022 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Dispatch emergency resources including ambulances, fire, and police
- Taking 911 calls
- Maintaining system status management
EMS Billing
Berkeley County EMS
10.2016 - 10.2017
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
- Provided excellent customer service, developing and maintaining client relationships.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
EMS and Security Supervisor
Hollywood Casino At Charles Town Races
08.2010 - 09.2015
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and EMTs and managed scheduling and performance evaluations.
- Supervised and evaluated security and EMS staff performance to determine compliance with safety regulations.
- Coordinated with security personnel and EMTs or other departments to establish safety of visitors and staff.
- Collaborated with management to develop security and EMS policies and procedures.
- Developed and implemented security and EMS policies and procedures to establish clear guidelines for operations and maintain quality standards.
EMT-Basic
Richmond Ambulance Authority
09.2004 - 11.2009
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and pre-hospital medical care.
- Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Education
High School Diploma -
Gloucester High School
Gloucester, VA08.2004
Skills
- Critical Decision-Making Skills
- First Aid
- Vital Sign Assessment
- Emergency Patient Triage
- Scene Assessments
- Cardiopulmonary Resuscitation (CPR)
- Field Patient Assessments
- Cardiac Arrest
- Respiratory Care Assessment
- Emergency Vehicle Operation
- Communication Equipment Operation
- Medication Administration
- Logical Reasoning
- Emergency Treatment Procedures
- Emergency Medical Care
- Patient Management
- Emergency Response and Assessment
- Defibrillation and Resuscitation
- Documentation
Certification
- EMT - Emergency Medical Technician
- EMT - Certified Emergency Medical Technician
- EMT License - 20 years
Timeline
EMT /System Status Controller
Richmond Ambulance Authority
03.2022 - Current
EMS Billing
Berkeley County EMS
10.2016 - 10.2017
EMS and Security Supervisor
Hollywood Casino At Charles Town Races
08.2010 - 09.2015
EMT-Basic
Richmond Ambulance Authority
09.2004 - 11.2009
High School Diploma -
Gloucester High School
- EMT - Emergency Medical Technician
- EMT - Certified Emergency Medical Technician
- EMT License - 20 years
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