Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Walford

Las Vegas

Summary

Accomplished operations professional with extensive experience in operational management. Ready to utilize expertise to drive business performance. Skilled in identifying and implementing process improvements, fostering a collaborative environment to achieve organizational goals. Known for reliability and teamwork, prioritizing adaptability and consistently delivering targeted results. Proficient in strategic planning and operational efficiency, well-equipped to contribute to the success of any organization.

Overview

20
20
years of professional experience

Work History

Operations Manager II, Machine Learning Data/Investigations

Amazon FBA
06.2022 - 03.2025
  • Supervised operations leaders and kept employees compliant with company policies and procedures.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Assisted in recruiting, hiring and training of team members.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Area Manager

Amazon-LAS1
10.2020 - 06.2022
  • Planned operations to meet established labor hours, factoring in productivity and business forecasts.
  • Resolve conflicts promptly to promote positive environment for associates.
  • Evaluate production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Assess reports to evaluate performance, develop targeted improvements and implement changes.
  • Write end of shift bridging reports to help Operations and Senior leadership with recap of shift.
  • Supervised up to 300+ associates, overseeing efficiency of Receive Prep and Decant (RPND) including Problem Solve, ISS, Customer Returns and the Inbound Dock.

Store Sales Manager

Justice
09.2005 - 08.2020
  • Analyze and achieve financial metrics and goals including Comps, ADS/UPT, and Conversion
  • Promoted from running $700,000 in annual store sales to $1.5 million in annual store sales
  • Foster team commitment and create positive working environments, increasing retention and overall morale
  • Lead associate training and development for staff of up to 30 associates
  • Reevaluate sales projections and adjust payroll accordingly
  • Build brand and customer loyalty through interpersonal skills, team selling and continued customer experience training with all associates
  • Lead customer loyalty programs such as point of sale (POS) capture and Private Label Credit Cards
  • Take initiative in making decisions with urgency based on needs of business
  • Lead all activities related to providing excellent customer experience, from special customer facing events to how to handle upset customers
  • Provide excellent product knowledge, utilizing features and benefits to increase sales
  • Head of all human resource objectives in store, including interviews, new hire paperwork, orientations, training, scheduling, disciplinary action and termination
  • Maintain low shrink percentages by managing and training all aspects of loss prevention

Education

Bachelors of Science - Kinesiology

University of Nevada Las Vegas
Las Vegas, NV
05.2012

Skills

  • Effective leadership
  • Strategic planning
  • Multitasking
  • Team development
  • Analytical decision-making
  • Employee relations management
  • Operations management
  • Policies and procedures implementation
  • Cross-functional collaboration
  • Process improvement
  • Creative problem-solving
  • Detail-oriented

Timeline

Operations Manager II, Machine Learning Data/Investigations

Amazon FBA
06.2022 - 03.2025

Area Manager

Amazon-LAS1
10.2020 - 06.2022

Store Sales Manager

Justice
09.2005 - 08.2020

Bachelors of Science - Kinesiology

University of Nevada Las Vegas

Similar Profiles

CREATE PROFILE
Jessica Walford