Jessica Walford
Las Vegas
Summary
Accomplished operations professional with extensive experience in operational management. Ready to utilize expertise to drive business performance. Skilled in identifying and implementing process improvements, fostering a collaborative environment to achieve organizational goals. Known for reliability and teamwork, prioritizing adaptability and consistently delivering targeted results. Proficient in strategic planning and operational efficiency, well-equipped to contribute to the success of any organization.
Overview
20
20
years of professional experience
Work History
Operations Manager II, Machine Learning Data/Investigations
Amazon FBA
06.2022 - 03.2025
- Supervised operations leaders and kept employees compliant with company policies and procedures.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Assisted in recruiting, hiring and training of team members.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Area Manager
Amazon-LAS1
10.2020 - 06.2022
- Planned operations to meet established labor hours, factoring in productivity and business forecasts.
- Resolve conflicts promptly to promote positive environment for associates.
- Evaluate production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Assess reports to evaluate performance, develop targeted improvements and implement changes.
- Write end of shift bridging reports to help Operations and Senior leadership with recap of shift.
- Supervised up to 300+ associates, overseeing efficiency of Receive Prep and Decant (RPND) including Problem Solve, ISS, Customer Returns and the Inbound Dock.
Store Sales Manager
Justice
09.2005 - 08.2020
- Analyze and achieve financial metrics and goals including Comps, ADS/UPT, and Conversion
- Promoted from running $700,000 in annual store sales to $1.5 million in annual store sales
- Foster team commitment and create positive working environments, increasing retention and overall morale
- Lead associate training and development for staff of up to 30 associates
- Reevaluate sales projections and adjust payroll accordingly
- Build brand and customer loyalty through interpersonal skills, team selling and continued customer experience training with all associates
- Lead customer loyalty programs such as point of sale (POS) capture and Private Label Credit Cards
- Take initiative in making decisions with urgency based on needs of business
- Lead all activities related to providing excellent customer experience, from special customer facing events to how to handle upset customers
- Provide excellent product knowledge, utilizing features and benefits to increase sales
- Head of all human resource objectives in store, including interviews, new hire paperwork, orientations, training, scheduling, disciplinary action and termination
- Maintain low shrink percentages by managing and training all aspects of loss prevention
Education
Bachelors of Science - Kinesiology
University of Nevada Las Vegas
Las Vegas, NV05.2012
Skills
- Effective leadership
- Strategic planning
- Multitasking
- Team development
- Analytical decision-making
- Employee relations management
- Operations management
- Policies and procedures implementation
- Cross-functional collaboration
- Process improvement
- Creative problem-solving
- Detail-oriented
Timeline
Operations Manager II, Machine Learning Data/Investigations
Amazon FBA
06.2022 - 03.2025
Area Manager
Amazon-LAS1
10.2020 - 06.2022
Store Sales Manager
Justice
09.2005 - 08.2020
Bachelors of Science - Kinesiology
University of Nevada Las Vegas
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