Jessica Walker
Sacramento,CA
Summary
Effective and enthusiastic Consultant with track record of success across wide range of projects. Possesses exceptional interpersonal, problem-solving, and analytical skills to successfully lead project efforts to accomplish organizational goals and elevate performance. Experienced in aspects of process improvement, program development, and strategy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Consultant
Kaiser Permanente
01.2023 - Current
- Accredited Cancer Program Lead
- Developed and led a cancer-focused Patient Advisory Council to capture voice of patient and use to guide project direction and efforts
- Developed and led project team to launch a new support group for caregivers of Pediatric Oncology patients.
- Effectively managed multiple projects and consistently met deadlines related to Commission on Cancer accreditation.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Managed stakeholder relationships through regular check-ins and updates on project progress.
- Mentored Cancer Program's Project Manager, fostering professional growth and building strong team dynamics.
- Analyzed data sets to identify trends and opportunities for process improvements within cancer care and the patient care experience.
- Cultivated trusted partnerships with key regional leads, expanding the Cancer Program's network of resources and contacts.
- Regularly analyzed data to identify problematic areas to provide recommendations and solutions.
- Delivered outstanding service to patients and stakeholders to maintain and extend relationships for future collaboration needs.
- Managed multiple deadlines across several projects and initiatives to meet dynamic needs.
- Liaised with patients, local leadership, and regional leaders to better understand organization's strategy and drivers to recommend appropriate solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Aligned closely with local leaders and staff to gather information and gain operational insight.
- Integrated technology and business operations to identify targeted solutions to patient care issues and concerns.
- Evaluated patient needs and feedback to drive care experience and quality improvements.
- Created and managed project plans, timelines and budgets.
- Conducted reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations and shared at project and Cancer Committee meetings.
- Helped meet changing demands by recommending improvements to business operations or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for monitoring and reporting.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to deliver comprehensive solutions to improve patient care.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Identified and communicated areas of improvement for operations, implementing targeted solutions to increase productivity.
Executive Assistant
Kaiser Permanente
04.2019 - 01.2023
- Led multidisciplinary teams on projects to improve CRC screening rates (Improvement Advisor project) and MD communication in inpatient setting (Associate Improvement Advisor Project).
- Coordinated meetings and events for executive leaders, physicians, and staff, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both local and regional meetings.
- Served as a liaison between department physician and non-physician leaders to facilitate effective communication throughout the organization.
- Maintained confidentiality with sensitive information and documents, ensuring proper management and dissemination as needed.
- Improved office efficiency by leveraging technology to implement new electronic filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Cultivated strong relationships with vendors leading to improved contract terms resulting in cost savings for the department.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Worked with executive leaders to initiate new projects and assist in various process and quality improvement efforts.
- Routinely volunteered to help with special projects of varying degrees of complexity.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and quality data.
- Facilitated onboarding for incoming physician leaders.
- Used advanced applications to prepare documents, reports, and presentations.
Senior Staff Assistant
Kaiser Permanente
01.2007 - 04.2019
- Improved office efficiency by streamlining document filing systems and implementing new software tools.
- Served as a liaison between departments, fostering collaboration and ensuring timely communication of information.
- Implemented time-saving processes that reduced administrative workload for leadership.
- Collaborated with cross-functional teams on special projects, resulting in innovative solutions and improved outcomes.
- Led process improvement initiatives within the department, identifying inefficiencies and implementing effective solutions that boosted overall performance levels.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and onboarded new staff on administrative procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Remained solutions-oriented in face of complex problems to assist leaders and overall business direction.
- Developed and implemented strategies to streamline office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Master of Science - Healthcare Administration
California State University - East Bay
Hayward, CA05.2022
Bachelor of Arts - Psychology
California State University - Sacramento
Sacramento, CA08.2019
Skills
- Creative Problem-Solving
- Continuous Improvement
- Process Improvement
- Attention to Detail
- Project Management
- Analytical Thinking
- Strategic Planning
- Performance Tracking
- Operations Analysis
- Project Implementation
- Research and Development
- Data Analysis & Evaluation
Certification
Improvement Advisor, Kaiser Permanente Improvement Institute
Project Management, UC Davis Continuing Education (in progress)
Community Service
Co-Founder, Executive Director, and President of a local nonprofit that provides mobile, street-level support to individuals experiencing homelessness in the community. Incorporated in August 2018.
Affiliations
- Marathoner (14 and counting)
- Community Service Volunteer
- Urban Farmer
- Plant-Based Eating Enthusiast
References
References available upon request.
Timeline
Consultant
Kaiser Permanente
01.2023 - Current
Executive Assistant
Kaiser Permanente
04.2019 - 01.2023
Senior Staff Assistant
Kaiser Permanente
01.2007 - 04.2019
Master of Science - Healthcare Administration
California State University - East Bay
Bachelor of Arts - Psychology
California State University - Sacramento